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===== common contacts ===== *Similar to a phone book, used to record common telephone information, and provided to the agent to use. Contact information is displayed when you are outside, virtual call center, each user transfer list will show the contact information. {{:en:how-to:selection_024111.png?750|}} Click the 【Add】 button to open the contact add interface ** Team **: Specifies the contact's scope ** Group **: Specifies the contact's range ** Model Type **: Specifies the range of the contact ** Model ID **: Specifies the contact's range ** Contact **: The name of the contact. ** Phone **: contact phone number for consultation or transfer ** show phone **: Whether the agent can see the telephone number. (Does not affect the dial-up, a privacy protection) ** Description **: A description of this contact. ** Status **: A hint, visible to the agent, is often used in a virtual call center to inform the agent when this contact is suitable for contact.