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===== common contacts ===== *Similar to a phone book, used to record common telephone information, and provided to the agent to use. (Contact information is displayed when you are outside); virtual call center, each user transfer list will show the contact information) {{:en:how-to:selection_024111.png?750|}} Click the [Add] button to open the contact add interface ** Team **: Specifies the contact's scope ** Group **: Specifies the contact's range ** Model Type **: Specifies the range of the contact ** Model ID **: Specifies the contact's range ** Contact **: The name of the contact. ** Phone **: contact phone number for consultation or transfer ** show phone **: Whether the agent can see the telephone number. (Does not affect the dial-up, a privacy protection) ** Description **: A description of this contact. ** Status **: A hint, visible to the agent, is often used in a virtual call center to inform the agent when this contact is suitable for contact.