| ^ asterCC 0.X ^ asterCC commercial version ^ ^ PBX features | No | Yes | ^ User level | need to have some knowledge of asterisk and linux | by reading the manual, you can use | ^ Billing | billing support by extension, support for hierarchical billing | support billing for extension, trunk, agent | ^ Invoice | None | Support and it can generate invoices and send automatically| ^ Usage | single-user | support multi-user | ^ dialer | need to manually configure | configuration through web interface | ^ dialer controller | by max channels or by free agents | by max calls, free agent or advanced control | ^ survey | simple | professional survey system | ^ E-mail / SMS | No | Yes, allow to set the template and modify the permissions, and to support batch send | ^ API | no | provides all the call state and interface | ^ agent interface | Easy | work place, rich features | ^ agent extension | SIP / IAX / DAHDI | SIP / IAX/ DAHDI or external phone | ^ agent login | stastic agents, or login via a custom dial plan | stastic agent or login via web, hot key or a IVR | ^ Data protection | no | support the establishment of separate data packets and supports rollback | ^ Backup | No | support setting a backup plan and restore the backup via the page | ^ agent monitoring | can monitor agent in call | can monitor the working status of all agents | ^ the third party integration | only way to provide a ringing call popup| all events can be sent by javascript so it can be integrated with a variety of B/S system, it's a high degree of integration | ^ agent features | dial-up, hang up | dial-up, hang up, consulting, attent transfer, blind transfer, conference | ^ Recording | support first call recording | call full recording | ^ voice card support | need to manually configure | support through web interface configuration | ^ Customer management | can be achieved by modifying the source code and database | support custom client information through interface tables | ^ Reports | Simple | offers a variety of professional reports | ^ IVR features | not supported | can be configured through WEB GUI| ^ Asterisk configuration | not supported | Support config through WEB GUI| ^ Asterisk version | all asterisk version (havn't test 10 or above)| need specific asterisk version | ^ Upgrade | need to manually upgrade | support manual or automatic upgrade| ^ License | web scripts open source, and provides a full open-source ways of working | All closed source | ^ License Type | licensed by concurrent channels | licensed by agents | ^ For whom | simple call center application | complex call center applications, call center or PBX operator or needs to integrate with existing systems | ^ Price | low / no | free for PBX features(including billing),agent license is affordable|