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====== How to Implement After Call Survey for Agent ====== <note tip> In asterCC system,there is a default IVR of after call survey for agent,but that's a Chinese version,so we should create a new one to implement the survey function. </note> {{:en:faq:default_after_call_ivr.png?750|}} ===== Upload Announcements ===== We need upload the announcements which will be used in IVR after hung up,for example:"Please make an evaluation for the service...." "Welcome to call us anytime..." and so on. On the [Advanced]->[Announcements] page,you can upload announcement via click the [Add] button,as follows: {{:en:faq:add_announcements01.png?750|}} ===== Add IVR of After Call Survey ===== Press the [Advanced]->[IVR] on the left menu to enter the IVR adding page,you can create a new IVR via clicking the [Add] button，as follows： {{:en:faq:create_a_new_ivr.png?750|}} ==== Add the Answer Action ==== Add the first action,this action is an **Answer** action,as follows: {{:en:faq:add_answer_action01.png?750|}} ==== Add the ReadData Action ==== Then add the second action whose action is **ReadData**,add the Announcement which we uploaded into it,to prompt the customer enter the evaluation IVR,as follows: {{:en:faq:add_readdata_action01.png?750|}} ==== Add the Webservice Action ==== Last action but not the least，as we use the webservice in asterCC system,so fill the blanks with specific content as follows: {{:en:faq:add_webservice_action01.png?750|}} * **WS Address**：http://127.0.0.1/agentcallrate.php?wsdl * **WS Function**：saverate * **WS Param**：AGENTNO|TEAMID|AGENTGROUPID|sessionid|inputcode|callerid|MODELTYPE|MODELID ===== Assign to Agent Group =====