How to Implement After Call Survey for Agent

We need upload the announcements which will be used in IVR after hung up,for example:“Please make an evaluation for the service….” “Welcome to call us anytime…” and so on.

On the [Advanced]→[Announcements] page,you can upload announcement via click the [Add] button,as follows:

Press the [Advanced]→[IVR] on the left menu to enter the IVR adding page,you can create a new IVR via clicking the [Add] button，as follows：

Add the first action,this action is an Answer action,as follows:

Then add the second action whose action is ReadData,add the Announcement which we uploaded into it,to prompt the customer enter the evaluation IVR,as follows:

Last action but not the least，as we use the webservice in asterCC system,so fill the blanks with specific content as follows:

• WS Address：http://127.0.0.1/agentcallrate.php?wsdl
• WS Function：saverate
• WS Param：AGENTNO|TEAMID|AGENTGROUPID|sessionid|inputcode|callerid|MODELTYPE|MODELID