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Agents Group Stauts

  • Function:

agentgroupStatus(orgidentity,usertype,user, pwdtype,password,agent_group_id,agenttype)

  • Description:

Agent Group admin could get the status of the agents in his group

  • Parameters:
Params Type Description
orgidentityStringThe identity string of the team
usertypeStringagent / account
userStringAgent No. or Username
pwdtypeStringUse plaintext or md5 password for agent or account
passwordStringpassword
agent_group_idStringid of the agent group
agenttypeStringlogin(only check agents who is login) / all (all agents in the agent group)
statusString
获取相应状态的坐席列表(all,idle,busy,ring,pause,acw,login,logout),多个状态用逗号分割,如:idle,busy
    * all 获取组内所有坐席的状态
    * idle 获取组内空闲坐席
    * busy 获取组内通话坐席
    * ring 获取组内振铃坐席
    * pause获取组内暂停坐席
    * acw 获取组内话后坐席
    * login获取组内签入坐席
    * logout 获取组内签出坐席
  • Return Format:

|Return|code|Return|message

  • Type of the Return Value: String
  • Return Values:
Return Description
|Return|1|Return|message|Return|status
|Retuen|成功|Retuen|信息描述
message为每个坐席的当前状态,即 
坐席工号:状态,坐席工号:状态,举例
|Retuen|1|Retuen|1005: idle,1006:ring
|Return|2|Return|message
Failed||Messages

Status String contains the status of one or several agents, each status will end with ||
for one agent: agent no,agent id,status||
for several agents:
agentno1-agentid1,status1||agentno2-agentid2,status2||…..agentnoN-agentidN,statusN||
Status: idle, ringing, busy, in use(agent have hangup, but the conversation is not, like caller is talking 
to a consult, but agent is free to make call), pause,logout

en/custom_development_guide/apis/webservice/get_agent_group_status.1473234583.txt.gz · Last modified: (external edit)
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