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Call Consult
- Function:
- Description:
When agent in a call or in a conference, make a call to a new party, when it’s answered, agent will talk to new party, the old party will be held(MOH) or stay in conference
- Parameters:
| Params | Type | Description |
|---|---|---|
| targetdn | String | Agent No. (internal consult) or phone number (external consult) |
| agentgroupid | String | agent group id when it’s a internal consult, put 0 if it’s a external consult |
| consulttype | String | internal / external |
| agentuniqueid | String | agent uniqueid of the agent |
| calleruniqueid | String | uniqueid of the caller |
| pwdtype | String | Use plaintext or md5 password for agent or account |
| password | String | password |
| usertype | String | agent / account |
| user | String | Agent No. or Username |
| orgidentity | String | The identity string of the team |
- Return Format:
|Return|code|Return|message
- Type of the Return Value: String
- Return Values:
| Value | Description |
|---|---|
|Return|1|Return|message | Succeeded||Messages |
|Return|2|Return|message | Failed||Messages |
