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====== Agent group (queue) Pause/Unpause ====== *Reques String: <code>EVENT=QUEUEPAUSE&type=type&usertype=usertype&user=user&orgidentity=orgidentity&pause_reason=pause_reason&pwdtype=pwdtype&password=password</code> *Description: <code>Pause/Unpause the agent (only when he is login)</code> *Parameters: ^Params ^Type ^Description ^ |EVENT |String |QUEUEPAUSE |type |String |1(Pause)/2(Unpause) |usertype |String |agent / account |user |String |Agent No. or Username |orgidentity |String |The identity string of the team |pwdtype |String |Password Type: plaintext/MD5 |password |String |password |pause_reason |String |Put a pause reason when it’s for pause |Use the following string, if you need statistics |training / meeting / leave / lunch / rest / other *Return Format: <code>|Return|code|Return|message</code> *Type of the Return Value: String *Return Values: ^Value ^Description ^ |<code>|Return|1|Return|message</code>|<code>Succeeded||Messages</code>| |<code>|Return|2|Return|message</code>|<code>Failed||Messages</code>|