Agent group (queue) Pause/Unpause
EVENT=QUEUEPAUSE&type=type&usertype=usertype&user=user&orgidentity=orgidentity&pause_reason=pause_reason&pwdtype=pwdtype&password=password&dnd=dnd
Pause/Unpause the agent (only when he is login)
| Params | Type | Description |
| EVENT | String | QUEUEPAUSE |
| type | String | 1(Pause)/2(Unpause) |
| usertype | String | agent / account |
| user | String | Agent No. or Username |
| orgidentity | String | The identity string of the team |
| pause_reason | String | Put a pause reason when it’s for pause. Use the following string, if you need statistics training / meeting / leave / lunch / rest / other |
| pwdtype | String | Password Type: plaintext/MD5 |
| password | String | password |
| dnd | String | Fill in (any value),When this item is not empty, the extension synchronizes to suspend or cancel the suspension state |
|Return|code|Return|message
| Value | Description |
|Return|1|Return|message
| Succeeded||Messages
|
|Return|2|Return|message
| Failed||Messages
|