en
zhGet single agent stat in one group of the day
- Reques String:
EVENT=AgentStatisticDay&orgidentity=orgidentity&usertype=usertype&user=user&pwdtype=pwdtype&password=password&agent_group_id=agent_group_id
- Description:
Get agent stat of one agent in one agent group(current status, talking duration, inbound answered, outbound answered, total calls, waiting customer number in the group)；
- Parameters:
| Params | Type | Description |
|---|---|---|
| EVENT | String | Get agent stat in specific agent group: AgentStatisticDay |
| orgidentity | String | team identity string |
| usertype | String | agent/ account |
| user | String | agent No. / username |
| pwdtype | String | password type: plaintext/md5 |
| password | String | password |
| agent_group_id | String | agent group id, use comma to connect if you have more than one group. 0 means all groups |
- Return Values: JSON
Failed:{“code”:2,“message”:“BackMsg_01”}
Succeed:{“code”:1,“message”:{“1”:{“agent_status”:“idle”,“total_call_duration”:“00:00:00”,“in_bound_call_answered”:“0”,“out_bound_call_answered”:“0”,“total_calls”:6,“waiting_calls”:0},“2”:{“agent_status”:“logout”,“total_call_duration”:“00:00:00”,“in_bound_call_answered”:“0”,“out_bound_call_answered”:“0”,“total_calls”:0,“waiting_calls”:0},“4”:{“agent_status”:“logout”,“total_call_duration”:“00:00:00”,“in_bound_call_answered”:“0”,“out_bound_call_answered”:“0”,“total_calls”:0,“waiting_calls”:0}}}
first value in message is agent group id, agent_group_id
| Value | Description |
|---|---|
| code | code=1 means success, message is json string. Or else it means failed, message is error message |
| agent_status | agent status: logout, idle, ring, busy, pause, acw |
| total_call_duration | call duration, format 00:00:00 |
| in_bound_call_answered | inbound answer times |
| out_bound_call_answered | outbound answer times |
| total_calls | total calls |
| waiting_calls | waiting calls in the group |
