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====== Get single agent stat ====== * Reques String: <code> EVENT=AgentRealtime&orgidentity=orgidentity&usertype=usertype&user=user&pwdtype=pwdtype&password=password</code> * Description: Get agent stat(current status, how long current status last, idle time, busy duration) * Parameters: ^ Params ^ Type ^ Description ^ |EVENT|String|AgentRealtime| |orgidentity|String|team identity string| |usertype|String|agent / account| |user|String|agent No. / username| |pwdtype|String|password type: plaintext/md5| |password|String|password| * Return Format： <code> |Retuen|code|Retuen|message </code> * Type of the Return Value:String * Return Values： ^ Value ^ Description ^ |<code>|Rrtuen|1|Retuen|message</code>|<code>|Retuen|succeed|Retuen|message message is current agent stat: agent name|agent No.|current status|status last duration|busy times|paused times|off times|meeting times|training times|break times|other times|busy duration|paused duration|off duration|meeting duration|training duration|break duration|other duration, ex: |Retuen|1|Retuen|Joe|8005|busy|85|7|1|1|2|1|1|1|120|10|20|60|10|10|10} If you didn't see agent name, means last name of the agent is empty agent state includes: idle, pause, ring, busy, acw, logout. all duration is seconds </code>| |<code>|Retuen|2|Retuen|message</code> |<code>|Retuen|failed|Retuen|message</code>|