- use browser IE(8.0 or above) , Firefox(3.0 or above) or Chrome
- login with username “demo” and password “demo”, this account is group admin, also we configed lots of privilege for its role.
- login with username “demo1” and password “demo1”, this account is a regular agent account.
- after the login,you can see the agent portal page
basic dialin and popup
Dial the nubmer 0086-311-89297355/56/57 with your phone and you will see the different popup pages.
- click the ICON on left top, get the queue panel and click the checkbox to checkin the queue. The agent is now ready to work (not in pause or ACW).
- 86-311-89297355 for the campaign to popup (it includes survey and ecommerce module)
customer infomation
contact logs
ecommerce orders
surveys
- 86-311-89297356 for the customer service to popup (it includes the workorders and ecommerce modules)
- 86-311-89297357 for the virtual office popup
- when the phone is answered, the agent can use
- consult
- end consult
- conference
- transfer