Work Order Log

Every time when a work order template is created, system will create three new tables for it: unfinished, recently finished, history finished.

Admin could go to “Open Workorder“ (unfinished), “RecentlyFix WorkOrder” and “HistoryFix WorkOrder” to check

A new work order will go to “Open” automatically, when it's closed, it will go to “RecentlyFix” table.

Based on System → Settings → Large Data Process → WorkOrder Retention Time, system will move recently fix to history fix by checking the last update time of the work order.

To check work order log, first you need to select a team

Double click the work order, you can open it, for all work orders, finished or not, you can not change it

If it's not finished, the current agent or agent group admin could make change. If the work order is set to “Everybody could change”, then all agents could edit, but they can't change work order status.

Serial Number: # + work order template id + work order sequence number

Title: Title of the work order

Customer Name: Customer Name or Customer ID

Status: The status of the work order: Open, Pending, Closed

Node Status: The status of a node, New(not assigned), Pending, Return(the work order is returned by a node, or return by group admin/agent), Waiting For Verifying(waiting group admin to approve)

Model Id: From which model the work order is created from, such as a campaign, customer service etc.

Work order type: Work order template name

Description: When the work order is created, the creator will put some description about this work order

Agent Group: Current agent group

Agent No.: Agent number or empty(means the work order is not assigned yet

Account: Account Username

Last Modified: Last modified time of the work order

Creator agent group: Agent group name of the creator

Creator agent number: Agent number of the creator

Creator: Username of the creator

Created: Created Time