System Data Statistics
On this page,can choose a period of time to view the system data,include the amount of account login, the amount of agent login, the amount of answered customer, the amount of waiting customer,the amount of agent manual paused.
Can click the button to choose the period of time or choose the time manually to statistic the data in the system
If the selected time period is one day, then the statistical data will be five minutes as a time point for statistics
If the selected time period is over one day,but in one year, then the statistical data will be one day as a time point for statistics
If the selected time period is over one year, then the statistical data will be one year as a time point for statistics
- Account Login : how many account login the system when every time point
- Agent Login : How many agent login the system to work.The agent need to use the account to login the system,so the amount of agent login is included in the amount of account login.
- Agent Checkin : how many agent login the queue
- Answered : How many customer are talking with the agent
- Waiting : There are no more idle agent to answer the calls,so the customers are waiting to be answered
- Agent Manual Paused : How many the agent click pause button to pause manually