Ring group

A ring group take a group of devices as one object. Firstly the ring group receives a request ( e.g., extensions only dial inside numbers within the group, or switch to the ring group through IVR), then the ring group will ring one or more devices at the same time or one after another.

The ring group and the queue work mostly the same way, but ring group does not need to sign in.

On the left menu, click PBX → Ringgroup, click [Add] to open the ring group add page.

• Name： Name this ring group.
• Ext. No.： Extensions can dial this number to ring this ring group.
• Ring strategy：
  • Ring all: all devices ring when calls get in.
  • Hunt: Ring ext. one by one
  • Hunt-next: Let's say we have three ext. :1001,1002,1003. It will ring 1001 first, then next call it will run 1002, then 1003, if the ext. didn't answer, it will ring next ext.
  • Memory Hunt: Let's say we have three ext. :1001,1002,1003. First it will ring 1001, if no answer, it will ring 1001 and 1002, then 1001, 1002, 1003 together.
  • First available: Memory Hunt: only ring available ext.
• Ringing time： How long the ring lasts.
• Team： Which team this ring group belongs to.
• Match last call： Whether to call the extension that has the most recent call.

On the left list on the bottom you can see all the devices in the team, tick and click [Add]. The ring devices on the right are about to join this group, and the order of the devices on the right is the order it rings.

• Annoucement：Select the type of the sound file in order to be found easily.
• MOH： Music on hold
• CID Num Prefix： Number only. When ring group calls devices, the calling number will be added with this prefix.
• CID Name Prefix： When ring group calls devices, the calling name will be added with this prefix.