EVENT=AgentRealtime&orgidentity=orgidentity&usertype=usertype&user=user&pwdtype=pwdtype&password=password
Get agent stat(current status, how long current status last, idle time, busy duration)
| Params | Type | Description |
|---|---|---|
| EVENT | String | AgentRealtime |
| orgidentity | String | team identity string |
| usertype | String | agent / account |
| user | String | agent No. / username |
| pwdtype | String | password type: plaintext/md5 |
| password | String | password |
|Retuen|code|Retuen|message
| Value | Description |
|---|---|
|Rrtuen|1|Retuen|message | |Retuen|succeed|Retuen|message message is current agent stat: agent name|agent No.|current status|status last duration|busy times|paused times|off times|meeting times|training times|break times|other times|busy duration| paused duration|off duration|meeting duration|training duration|break duration|other duration, ex: |Retuen|1|Retuen|Joe|8005|busy|85|7|1|1|2|1|1|1|120|10|20|60|10|10|10 If you didn't see agent name, means last name of the agent is empty agent state includes: idle, pause, ring, busy, acw, logout. all duration is seconds |
|Retuen|2|Retuen|message | |Retuen|failed|Retuen|message |