Create FAQ Category to manage the FAQ for the customer,to help the agent to resolve the problem for caller.

On the leftmenu,Virtual Office --> FAQ Category 1, open the FAQ page

{{:en:module_manual:virtual_office:faq_page.jpg?768|FAQ Page}}
 
Click Add button to open the add page

{{:en:module_manual:virtual_office:faq_add.jpg?768|Add FAQ}}

**Teamname:**which team need to use the FAQ.If choose `default`,all the customer can use the FAQ.
 
**Objectname:**which customer need to use the FAQ.If choose `default`,all the customer of the team can use the FAQ.

**FAQ Category 1:**The FAQ Category 1,choose one category,then the `FAQ Category 2` related will be shown in the `FAQ Category 2` premeter's select

**FAQ Category 2:**The FAQ Category 2,the select option value is related with the `FAQ Category 1`

**FAQ Title:**Simply describe the FAQ function

**Archivefiles:**support upload the file for FAQ.So the agent servers for the customer can download the file to read.

**FAQ:** FAQ content

Click [Save] buttton to save the FAQ,then it will be shown in the page list:

{{:en:module_manual:virtual_office:faq_list.jpg?768|FAQ Data}}
 
Double click the data,can edit the data:

{{:en:module_manual:virtual_office:faq_edit.jpg?768|Edit FAQ}}
 
Double click the `FAQ Category 1` premeter,can edit it.Change the `FAQ Category 1` select,it will relate the `FAQ Category 2` category to show in the `FAQ Category 2` premeter's select.So if confirm it,you can click [Confirm] button to update the FAQ.