====== Agent Group Details ======

Agent group details is used to show statistics for a given agent group, go to [[en:module_manual:statistics]] -> [[en:module_manual:statistics:agent_group_details]]

{{:en:module_manual:statistics:agent_group_details_page.jpg?768|Agent Group Details Page}}
 
{{:en:module_manual:statistics:agent_group_details_button.jpg?768|Agent Group Details Page}}
 
  * Select the time range of the report

{{:en:module_manual:statistics:agent_group_details_select.jpg?768|Agent Group Details Page}}

  * Select how to list the result, view in page or export to excel/csv file

===== Statistics =====
  * **Dialincount**: Total number of inbound calls
  * **Dialinansweredcount**: Answered calls number of inbound calls
  * **DianinAnsRate：** (Dialinansweredcount / Dialincount) x 100%
  * **DialinAvgSec**: Agent Talking/Dialincount
  * **AgentRingAvgSec**: Inbund Ringing/Dialincount
  * **AvgQueueSec**: Waiting time of answered calls/Dialinansweredcount
  * **AnsweredIn10Rate**: AnsweredIn10Rate/(AnsweredIn10Rate+AnsweredIn20Rate+AnsweredIn30Rate+AnsweredIn60Rate+AnsweredOut60Rate)
  * **AnsweredIn15Rate**: (AnsweredIn10Rate+AnsweredIn15Rate)/(AnsweredIn10Rate+AnsweredIn20Rate+AnsweredIn30Rate+AnsweredIn60Rate+AnsweredOut60Rate)
  * **AnsweredIn20Rate**: (AnsweredIn10Rate+AnsweredIn15Rate+AnsweredIn20Rate)/(AnsweredIn10Rate+AnsweredIn20Rate+AnsweredIn30Rate+AnsweredIn60Rate+AnsweredOut60Rate)
  * **AnsweredIn30Rate**: (AnsweredIn10Rate+AnsweredIn15Rate+AnsweredIn20Rate+AnsweredIn30Rate)/(AnsweredIn10Rate+AnsweredIn20Rate+AnsweredIn30Rate+AnsweredIn60Rate+AnsweredOut60Rate)
  * **AnsweredIn60Rate**: (AnsweredIn10Rate+AnsweredIn15Rate+AnsweredIn20Rate+AnsweredIn30Rate+AnsweredIn60Rate)/(AnsweredIn10Rate+AnsweredIn20Rate+AnsweredIn30Rate+AnsweredIn60Rate+AnsweredOut60Rate)
  * **AnsweredOut60Rate**: AnsweredOut60Rate/(AnsweredIn10Rate+AnsweredIn20Rate+AnsweredIn30Rate+AnsweredIn60Rate+AnsweredOut60Rate)
  * **Dialinbillsec**: ringing and talking time of inbound calls
  * **Dialoutcount**: total number of outbound calls
  * **Dialoutansweredcount**: answered calls number in outbound calls
  * **DialoutAnsRate**: Dialoutansweredcount/Dialoutcount x 100%
  * **DialoutAvgRingSec**: Totoal ring duration of outbound calls / Dialoutcount 
  * **DailoutAvgAnswerSec**: Total answered time of outbund calls / Dialoutansweredcount
  * **DialoutBillsec**: Totoal answered time of outbound calls
  * **Dialinconsultcount**: Total agent consult number of inbound calls
  * **Dialoutconsultcount**: Total agent consult number of outbound calls
  * **Dialinconfcount**: Total agent conference number of inbound calls
  * **Dialoutconfcount**: Total agent conference number of outbound calls
  * **followupcount**: Total number of ACW
  * **followupsecAvg**: Average duration of ACW
  * **onholdcount**: Total number when agent put a call on hold
  * **onholdsecAvgt**: Average onhold duration
  * **giveupcount**: Total number of abandon calls
  * **dialingiveupAvg**: Average waiting time for abandon calls in inbound calls,
  * **giveuprate**: giveupcount/dialincound x 100%
  * **dialintransfer**: total transfer number for inbound calls
  * **dialouttransfer**: total transfer number for outbound calls
  * **dialintransferrate**: dialintransfer/Dialinansweredcount x 100%
  * **dialinconsultrate**: Dialinconsultcount/Dialinansweredcount x 100%
  * **dialinconfrate**: Dialincoufcount/Dialinansweredcount x 100%
  * **onholdrate**: onholdcount/Dialinansweredcount  x 100%
  * **dialinspeedAvg**: Total waiting time/dialinansweredcount
  * **callhandleAvg**: total talking time + total ACW time / dialinansweredcount
  * **dialinavgringvolume**: total ringing time of answered calls / dialinansweredcount