====== How to Assign the Trunk to Campaign ====== Trunk is a route connecting the local telephone network and other telephone network(mainly the traditionl PSTN network or other IP PBX system). ===== Set the Trunk in Team ===== If the team has one trunk only,you just need change it in teams,as follows: {{:en:faq:assign_trunk_to_campaign01.png?750|}} ===== Set the Trunk in Account Groups ===== The campaign need bind to a agent group,at the same time,agent has one account belongs to himself. For example:There are 5 accounts in team named "test_team",the accounts' name from astercc0 to astercc4.The team uses a trunk group named " trunkgroup01",and there are 3 trunks in it,these are trunk01,trunk02 and trunk03.Now,we will assign a special trunk(e.g.:trunk01) or trunk group to campaign,what should we do? ==== Add the Agents' Accounts to a Account Group ==== e.g.:If we want to use trunk01 dial out when as agent01 or agent02,we should add astercc0 and astercc1 to account_group01,as follows: {{:en:faq:assign_trunk_to_campaign02.png?750|}} ==== Assign the Trunk(or trunk group) to Account Group ==== Then,we should bind trunk named "trunk01" to the account group,as follows: {{:en:faq:assign_trunk_to_campaign03.png?750|}} ===== How to Assign the Trunk to Predictive Dialer ===== If dial out through Predictive Dialer,we should appoint the account belongs to account_group01 to assign the trunk,e.g.:astercc0 or astercc1,as follows: {{:en:faq:assign_trunk_to_campaign04.png?750|}}