====== ACW (After Call Work) Mode Config ====== *Reques String: EVENT=ACW&type=type&usertype=usertype&user=user&orgidentity=orgidentity&agent_group_id=agent_group_id&pwdtype=pwdtype&password=password *Description: Change the ACW mode of the agent in agent group *Parameters: ^Params ^Type ^Description ^ |EVENT|String|ACW| |type|String|1(Ringing ACW) / 2(Answered ACW) / 3(Disable ACW)| |usertype|String|agent / account| |user|String|Agent No. or Username| |orgidentity|String|The identity string of the team| |pwdtype|String|Use plaintext or md5 password for agent or account| |password|String|password| |agent_group_id|String|ids of the agent group| *ACW Mode, when agent is in ACW mode, agent would not receive any calls from queue. *Ringing ACW: As long as the agent phone rings, no matter if agent answer, when the call hangup, agent will be in ACW mode *Answered ACW: Only the call is answered, agent will be in ACW mode when call hangup. *Disable ACW: agent would not go to ACW mode automaticly *Return Format: |Return|code|Return|message *Type of the Return Value: String *Return Values: ^Value ^Description ^ ||Return|1|Return|message|Succeeded||Messages| ||Return|2|Return|message|Failed||Messages|