| 后一修订版 | 前一修订版 |
| zh:二次开发者指南:接口开发手册_v2.0:webservice接口:获取单一坐席当日在坐席组中的统计数据 [2016/09/03 05:56] – 创建 solo | zh:二次开发者指南:接口开发手册_v2.0:webservice接口:获取单一坐席当日在坐席组中的统计数据 [2019/01/03 08:08] (当前版本) – donnie |
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| ====== 获取单一坐席今日在坐席组中的统计数据 ====== | ====== 获取单一坐席今日在坐席组中的统计数据 ====== |
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| * 接口原型: | * 请求内容: |
| <code>agentStatisticDay(orgidentity,usertype,user,pwdtype,password,agent_group_id)</code> | <code> agentStatisticDay(orgidentity,usertype,user,pwdtype,password,agent_group_id) </code> |
| * 作用说明: | * 作用说明: |
| 获取某个坐席当天在某坐席组里的统计数据(当前状态，通话总时长，呼入接通次数，呼出接通次数，总话务量，当前坐席组内排队客户数)； | 获取某个坐席当天在某坐席组里的统计数据(当前状态，通话总时长，呼入接通次数，呼出接通次数，总话务量，当前坐席组内排队客户数)； |
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| ^ 参数名称 ^ 类型 ^ 描述信息 ^ | ^ 参数名称 ^ 类型 ^ 描述信息 ^ |
| |EVENT|String|当前坐席所属的组织标识| | |orgidentity|String|当前坐席所属的组织标识| |
| | |usertype|String|agent(坐席) / account(帐号)| |
| | |user|String|坐席工号 / 用户名 要获取哪个坐席的数据就填写其工号或帐号 | |
| | |pwdtype|String|密码类型 明文(plaintext) / MD5加密(md5) | |
| | |password|String|密码| |
| | |agent_group_id|String|填写坐席组id,多个坐席组以英文逗号分割。0为查看坐席在所有组内的情况。| |
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| * 返回结果： | * 返回结果： |
| 返回值类型:JSON格式的字符串 | 返回值类型:JSON格式的字符串 |
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| 若失败，格式举例 {"code":2,"message":"BackMsg_01"} | 若失败，格式举例 {"code":2,"message":"BackMsg_01"} |
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| 若成功，格式举例 {"code":1,"message":{"1":{"agent_status":"idle","total_call_duration":"00:00:00","in_bound_call_answered":"0","out_bound_call_answered":"0","total_calls":6,"waiting_calls":0},"2":{"agent_status":"logout","total_call_duration":"00:00:00","in_bound_call_answered":"0","out_bound_call_answered":"0","total_calls":0,"waiting_calls":0},"4":{"agent_status":"logout","total_call_duration":"00:00:00","in_bound_call_answered":"0","out_bound_call_answered":"0","total_calls":0,"waiting_calls":0}}} | 若成功，格式举例 {"code":1,"message":{"1":{"agent_status":"idle","total_call_duration":"00:00:00","in_bound_call_answered":"0","out_bound_call_answered":"0","total_calls":6,"waiting_calls":0},"2":{"agent_status":"logout","total_call_duration":"00:00:00","in_bound_call_answered":"0","out_bound_call_answered":"0","total_calls":0,"waiting_calls":0},"4":{"agent_status":"logout","total_call_duration":"00:00:00","in_bound_call_answered":"0","out_bound_call_answered":"0","total_calls":0,"waiting_calls":0}}} |
| 黄底红字的标注为坐席组ID，即agent_group_id，取值时应为json[message][坐席组id][统计字段] | <note>message中第一个数据为坐席组ID，即agent_group_id，取值时应为json[message][坐席组id][统计字段]</note> |
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| | ^ 字段名称 ^ 描述 ^ |
| | |code|code值为1时代表成功，message对应json结构的统计数据，按坐席组id取出坐席在各组的统计数据。code值为2或其它时代表失败，message对应一个错误编码字符串。| |
| | |agent_status|坐席当前状态：logout：未签入，idle：空闲，ring：振铃，busy：通话，pause：暂停，acw：话后| |
| | |total_call_duration|累计通话时长，格式为00:00:00，即 时:分:秒。| |
| | |in_bound_call_answered|呼入接通次数。| |
| | |out_bound_call_answered|呼出接通次数。| |
| | |total_calls|总通话次数。| |
| | |waiting_calls|当前坐席组排队客户数。| |
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