Differences
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| Both sides previous revisionPrevious revisionNext revision | Previous revision | ||
| en:use_case:manage_caller_id [2014/01/19 14:45] – solo | en:use_case:manage_caller_id [2014/01/19 15:06] (current) – [Outsourcing Call Center] solo | ||
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| Line 9: | Line 9: | ||
| - Trunk Caller ID | - Trunk Caller ID | ||
| ===== Phone System ===== | ===== Phone System ===== | ||
| - | * 强制使用统一的主叫号码 | + | * Always use a specific caller id for the trunk |
| - | 系统中可以对特定的中继强制使用某个主叫号码，所有通过此中继呼出的电话都会忽略任何其他设置而使用此主叫号码 | + | System will always use the caller id for a specific trunk, all outgoing calls via the trunk will use this caller id |
| - | {{:zh:用途和案例: | + | {{:en:use_case:trunk_cid.png? |
| + | |||
| + | {{: | ||
| - | {{: | ||
| ===== Phone System ===== | ===== Phone System ===== | ||
| - | * 使用统一的主叫号码，有些每个分机需要有独立的主叫号码 | + | * some device need its own caller id |
| - | + | ||
| - | {{: | + | |
| + | {{: | ||
| ===== Call Center ===== | ===== Call Center ===== | ||
| - | * 坐席有独立的主叫号码 | + | * each agent want his own caller id |
| - | {{:zh:用途和案例: | + | {{:en:use_case: |
| - | <note tip>当电话签入为坐席分机时，系统将优先使用坐席主叫号码，否则仍将使用分机主叫号码</ | + | <note tip>when login to agent from a device, the outgoing calls from the device will use the caller id of the agent, otherwise it still uses device caller id</ |
| ===== Outsourcing Call Center ===== | ===== Outsourcing Call Center ===== | ||
| - | * 每个项目有独立的主叫号码 | + | * each campaign will has its own caller id |
| - | + | ||
| - | {{: | + | |
| + | {{: | ||
