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en:use_case:call_webservice_in_ivr [2014/01/29 18:06] – donnieen:use_case:call_webservice_in_ivr [2014/02/07 03:38] (current) – [get customer enter form astercc event] donnie
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 Go to Advanced/Announcements page , and click "ADD" button to add a main ivr flow. Go to Advanced/Announcements page , and click "ADD" button to add a main ivr flow.
  
-{{:en:use_case:add_announce_1.png?700|}} +{{:en:use_case:add_announce_1.png?600|}} 
-   + 
-{{:en:use_case:add_announce_2.png?700|}} +{{:en:use_case:add_announce_2.png?600|}} 
-   + 
-{{:en:use_case:add_announce_3.png?700|}}+{{:en:use_case:add_announce_3.png?600|}}
  
   * create IVR   * create IVR
 Go to Advanced/IVR page , and click "ADD" button to add a main ivr flow. Go to Advanced/IVR page , and click "ADD" button to add a main ivr flow.
 +add a main flow, max loop times set to 3.
 +
 +{{:en:use_case:ivr_1.png?600|}}
 +
 +first action need to answer the call.
 +
 +{{:en:use_case:main_aciton_1.png?600|}}
 +
 +
 +second, add a readdata action(play a announcment and receive customer enter)
 +
 +{{:en:use_case:main_action2.png?600|}}
 +
 +set the transfer condition, if caller have no customerid , the annoucement tell him enter the '#', else enter his customer id,
 +so if ivr reiceived '#', we transfer the call to the queue named "Other", if reiceived the 'customer id', then transfer a sub flow that 
 +let customer confirm them entered customer id.
 +
 +{{:en:use_case:main_transfer.png?600|}}
 +
 +add sub flow for replay and confirm customer id
 +
 +{{:en:use_case:p_ivr_1.png?600|}}
 +
 +{{:en:use_case:p_action_1.png?600|}}
 +
 +{{:en:use_case:p_action_2.png?600|}}
 +
 +{{:en:use_case:p_action_3.png?600|}}
 +
 +{{:en:use_case:p_ivr_transfer.png?600|}}
 +
 +add sub flow for call the webservice 
 +
 +{{:en:use_case:c_ivr_1.png?600|}}
 +
 +{{:en:use_case:c_action_1.png?600|}}
 +
 +{{:en:use_case:c_ivr_transfer.png?600|}}
  
-{{:en:use_case:ivr_1.png?700|}} 
  
-{{:en:use_case:ivr_2.png?700|}} 
 ===== Add the DID number===== ===== Add the DID number=====
   * add a special incoming DID number   * add a special incoming DID number
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 ===== Create inbound route ===== ===== Create inbound route =====
 +go to Advanced/Inbound routes page, and click the "Add" button
 +select the special DID, and choose the main ivr from transfer.
  
 +{{:en:use_case:add_iroute.png?600|}}
 ===== php webservice sample ===== ===== php webservice sample =====
 +checkcustomer.php and checkcustomer.wsdl
 +{{:en:use_case:webservice_sample_php.zip|}} 
 +
 +<WRAP center round box 90%>
 +function checkcustomerid($callerid,$customerid)
 + {   
 + #$dbCon = $this->dbConnect();
 + if(empty($customerid)){# customerid is empty
 + return 'Failure|'.$customerid."|TESTSTR";
 + }
 + #$sql = "SELECT * FROM customers WHERE id = '$customerid'";
 + #$ref = mysql_query($sql) or die('-9');
 + #$res = mysql_fetch_array($ref);
 + if($customerid == '123456'){ # found the customer by customerid
 + return "Enterprise|".$customerid."|TESTSTR";
 + }elseif($customerid == '789'){
 + return "SMB|".$customerid."|TESTSTR";  # cant found the customer by customerid
 + }else{
 + return "Other|".$customerid."|TESTSTR";
 + }
 + }
 +</WRAP>
 +
 +
 +===== get customer enter form astercc event=====
 +
 +{{:en:use_case:vartoagent.png?600|}}
  
 +if your custom page is using our framework, you can read [[en:custom_development_guide:how_to_integrate_custom_page_in_astercc|Embed System under Same Domain]] 
 +if not , you can get from http push event [[en:custom_development_guide:how_to_use_http_push_sample_page_to_receive_system_events|how to use http_push sampl page to receive system events]]
en/use_case/call_webservice_in_ivr.1391018777.txt.gz · Last modified: (external edit)
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