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--- en:use_case:call_webservice_in_ivr [2014/01/29 18:04] – [Add the DID number] donnie
+++ en:use_case:call_webservice_in_ivr [2014/02/07 03:38] (current) – [get customer enter form astercc event] donnie
@@ Line 7: / Line 7: @@
 Go to Advanced/Announcements page , and click "ADD" button to add a main ivr flow.
-{{:en:use_case:add_announce_1.png?700|}}
+{{:en:use_case:add_announce_1.png?600|}}
-{{:en:use_case:add_announce_2.png?700|}}
+{{:en:use_case:add_announce_2.png?600|}}
-{{:en:use_case:add_announce_3.png?700|}}
+{{:en:use_case:add_announce_3.png?600|}}
   * create IVR
 Go to Advanced/IVR page , and click "ADD" button to add a main ivr flow.
+add a main flow, max loop times set to 3.
+{{:en:use_case:ivr_1.png?600|}}
+first action need to answer the call.
+{{:en:use_case:main_aciton_1.png?600|}}
+second, add a readdata action(play a announcment and receive customer enter)
+{{:en:use_case:main_action2.png?600|}}
+set the transfer condition, if caller have no customerid , the annoucement tell him enter the '#', else enter his customer id,
+so if ivr reiceived '#', we transfer the call to the queue named "Other", if reiceived the 'customer id', then transfer a sub flow that
+let customer confirm them entered customer id.
+{{:en:use_case:main_transfer.png?600|}}
+add sub flow for replay and confirm customer id
+{{:en:use_case:p_ivr_1.png?600|}}
+{{:en:use_case:p_action_1.png?600|}}
+{{:en:use_case:p_action_2.png?600|}}
+{{:en:use_case:p_action_3.png?600|}}
+{{:en:use_case:p_ivr_transfer.png?600|}}
+add sub flow for call the webservice
+{{:en:use_case:c_ivr_1.png?600|}}
+{{:en:use_case:c_action_1.png?600|}}
+{{:en:use_case:c_ivr_transfer.png?600|}}
-{{:en:use_case:ivr_1.png?700|}}
-{{:en:use_case:ivr_2.png?700|}}
 ===== Add the DID number=====
   * add a special incoming DID number
@@ Line 25: / Line 61: @@
 {{:en:use_case:add_did.png?600|}}
-===== 配置呼入路由 =====
+===== Create inbound route =====
-  * 坐席有独立的主叫号码
+go to Advanced/Inbound routes page, and click the "Add" button
+select the special DID, and choose the main ivr from transfer.
+{{:en:use_case:add_iroute.png?600|}}
+===== php webservice sample =====
+checkcustomer.php and checkcustomer.wsdl
+{{:en:use_case:webservice_sample_php.zip|}}
+<WRAP center round box 90%>
+function checkcustomerid($callerid,$customerid)
+		{
+			#$dbCon = $this->dbConnect();
+			if(empty($customerid)){# customerid is empty
+				return 'Failure|'.$customerid."|TESTSTR";
+			}
+			#$sql = "SELECT * FROM customers WHERE id = '$customerid'";
+			#$ref = mysql_query($sql) or die('-9');
+			#$res = mysql_fetch_array($ref);
+			if($customerid == '123456'){ # found the customer by customerid
+				return "Enterprise|".$customerid."|TESTSTR";
+			}elseif($customerid == '789'){
+				return "SMB|".$customerid."|TESTSTR";  # cant found the customer by customerid
+			}else{
+				return "Other|".$customerid."|TESTSTR";
+			}
+		}
+</WRAP>
-{{:zh:用途和案例:agent_cid.png?768|}}
+===== get customer enter form astercc event=====
-<note tip>当电话签入为坐席分机时，系统将优先使用坐席主叫号码，否则仍将使用分机主叫号码</note>
+{{:en:use_case:vartoagent.png?600|}}
-===== php webservice 程序实例 =====
-  * 每个项目有独立的主叫号码
-{{:zh:用途和案例:campaign_cid.png?768|}}
+if your custom page is using our framework, you can read [[en:custom_development_guide:how_to_integrate_custom_page_in_astercc|Embed System under Same Domain]]
+if not , you can get from http push event [[en:custom_development_guide:how_to_use_http_push_sample_page_to_receive_system_events|how to use http_push sampl page to receive system events]]

en/use_case/call_webservice_in_ivr.1391018646.txt.gz · Last modified: 2017/12/12 03:11 (external edit)

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