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--- en:regular_function_description_in_call_center:useful_reports [2013/02/28 03:58] – [Agent Statistics] solo
+++ en:regular_function_description_in_call_center:useful_reports [2013/03/06 05:13] (current) – [Inbound/Outbound Statistics] solo
@@ Line 12: / Line 12: @@
 {{:en:regular_function_description_in_call_center:reports_agent_represents_agent_group_1_en.jpg?direct&680|}}
+==== Inbound/Outbound Statistics ====
+  * Click  [[en:module_manual:statistics]] -> [[en:module_manual:statistics:outbound_details]]
+  * this report provides the call records for one agent or one device, it also provides the amount of all kins of call durtaion
+{{:en:regular_function_description_in_call_center:reports_dialout_details_en.jpg?direct&680|}}
 ==== Campaign statistics ====

en/regular_function_description_in_call_center/useful_reports.1362023931.txt.gz · Last modified: 2017/12/12 03:11 (external edit)