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en:regular_function_description_in_call_center:useful_reports [2013/02/28 03:58] solo [Agent Statistics] |
en:regular_function_description_in_call_center:useful_reports [2017/12/12 03:05] (current) |
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| {{:en:regular_function_description_in_call_center:reports_agent_represents_agent_group_1_en.jpg?direct&680|}} | {{:en:regular_function_description_in_call_center:reports_agent_represents_agent_group_1_en.jpg?direct&680|}} | ||
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| + | ==== Inbound/Outbound Statistics ==== | ||
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| + | * Click [[en:module_manual:statistics]] -> [[en:module_manual:statistics:outbound_details]] | ||
| + | * this report provides the call records for one agent or one device, it also provides the amount of all kins of call durtaion | ||
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| + | {{:en:regular_function_description_in_call_center:reports_dialout_details_en.jpg?direct&680|}} | ||
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| ==== Campaign statistics ==== | ==== Campaign statistics ==== | ||
