Differences

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--- en:regular_function_description_in_call_center:auto_dialing [2014/05/19 01:46] – [Auto Dialing] solo
+++ en:regular_function_description_in_call_center:auto_dialing [2015/03/05 02:30] (current) – [Dialing priorities] solo
@@ Line 44: / Line 44: @@
 ===== Dialing priorities =====
-  - Scheduled time is 5 minutes more or less than current time
+  - Customer status is pending, scheduled time is 5 minutes more or less around current time, sort by scheduled time ascending
-  - Scheduler time is 5 more minutes less than current time
+  - Customer status is pending, scheduled time is more than 5 minutes behind current time (include 0000-00-00 00:00:00), sort by scheduled time and dialed times ascending
-  - New customers
+  - Customer status is new,  sort by dialed times and display order in agent page

en/regular_function_description_in_call_center/auto_dialing.1400463969.txt.gz · Last modified: 2017/12/12 03:11 (external edit)