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--- en:real_case_guidance:how-to_add_sound_files [2012/04/20 08:48] – shangy
+++ en:real_case_guidance:how-to_add_sound_files [2015/11/30 06:24] (current) – [Upload Recording File through Windows Recording] liuxl
@@ Line 6: / Line 6: @@
 Free download here: http://www.sound-recorder.biz/freesoundrecorder.html
-Record with the //Free Sound Recorder// and upload to the system, which supports these two formats: wav(8000KHz,16bit), mp3
+Record with the //Free Sound Recorder// and upload to the system, which supports one formats: wav(8000KHz,16bit)
@@ Line 15: / Line 15: @@
 {{:en:real_case_guidance:en-option.png?|}}
-The system supports wav, mp3 and wav(8000KHz,16bit).
+The system supports wav(8000KHz,16bit).
 Save and upload your recording.
@@ Line 70: / Line 70: @@
 After adding the music, you can configure it in the "Queue Management"
 {{:en:real_case_guidance:queue.png?|}}
+In the Music on Hold's dropdown menu, you can see all the music files of the team.
+These can also be applied to the music ring back tone.
+Device management -> Add Device, and click "Advance"
 {{:en:real_case_guidance:devices.png?|}}
+It is the same as the mohs settings. And the playing order is the same too.
+====== Settings in IVR Management======
+Now we enter "Ivrs"
 {{:en:real_case_guidance:ivr.png?|}}
+Configure the Failedover, and choose one. And the sound file will be played that way.
+====== Record through Telephone ======
+First you need to make sure the softphone is working.
+System -> Feature Code:
 {{:en:real_case_guidance:featurecode.png?|}}
+**Recording**: *63 we turn on the softphone and make sure it's working. Dial *63 and press the call button.
 {{:en:real_case_guidance:软电话1008.png?|}}  {{:en:real_case_guidance:开始录音.png?|}}
+Then you will hear the sound playing: 请在滴声后开始录音，录音完毕请按#号键
+You can record now, and press # after finishing recording.
+Then you will hear: 收听请按1，保存录音文件请按2，重新录制请按3
+Press 1 to listen to this recording. If you want to re-record, press 3. Finally, press 2 to save the sound file, and the sound file will be displayed at top of the list.
 {{:en:real_case_guidance:sound-5.png?|}}
+{{:zh:实际案例指导:试听按钮.png?|}}: play the sound; {{:zh:实际案例指导:下载录音.png?|}}: download the sound file.
+Follow the setting methods above when use those sound files.

en/real_case_guidance/how-to_add_sound_files.1334911684.txt.gz · Last modified: 2017/12/12 03:11 (external edit)

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