Differences
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| Both sides previous revisionPrevious revisionNext revision | Previous revision | ||
| en:online_demo:online_demo [2013/05/29 18:29] – abosse | en:online_demo:online_demo [2013/12/26 04:45] (current) – solo | ||
|---|---|---|---|
| Line 3: | Line 3: | ||
| [[http:// | [[http:// | ||
| - | * open http:// | + | * open http:// |
| - | * login with username " | + | * login with username " |
| + | * login with username " | ||
| {{: | {{: | ||
| * after the login,you can see the agent portal page | * after the login,you can see the agent portal page | ||
| {{: | {{: | ||
| ======basic dialin and popup====== | ======basic dialin and popup====== | ||
| - | Dial the nubmer 0086-311-89297355/ | + | Dial the nubmer 0086-311-89297355/ |
| - | * click the ICON on left top,get the queue panel, click the checkbox to checkin the queue,then the agent is ready to work (not in paused | + | * click the ICON on left top, get the queue panel and click the checkbox to checkin the queue. The agent is now ready to work (not in pause or ACW). |
| - | * 86-311-89297355 for campaign popup (include | + | * 86-311-89297355 for the campaign |
| customer infomation | customer infomation | ||
| Line 28: | Line 30: | ||
| {{: | {{: | ||
| - | * 86-311-89297356 for customer service popup (include | + | * 86-311-89297356 for the customer service |
| {{: | {{: | ||
| Line 40: | Line 42: | ||
| {{: | {{: | ||
| - | * 86-311-89297357 for virtual office popup | + | * 86-311-89297357 for the virtual office popup |
| {{: | {{: | ||
| - | * when phone answered, | + | * when the phone is answered, |
| * consult | * consult | ||
| * end consult | * end consult | ||
| * conference | * conference | ||
| * transfer | * transfer | ||
| - | |||
