asterCC, hosted call center solution based asterisk » en » online_demo
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en:online_demo:online_demo [2012/12/14 01:30] – soloen:online_demo:online_demo [2013/12/26 04:45] (current) – solo
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-  * use browswer IE(8.0 or above) , Firefox(3.0 or above) or Chrome+  * use browser IE(8.0 or above) , Firefox(3.0 or above) or Chrome
  
 [[http://www.mozilla.com?from=sfx&uid=307905&t=588|Download Latest Firefox Here]] [[http://www.mozilla.com?from=sfx&uid=307905&t=588|Download Latest Firefox Here]]
  
-  * open http://demo.astercc.com:880 +  * open http://demo.astercc.com 
-  * login as user mode, username demo password demo +  * login with username "demo" and password "demo", this account is group admin, also we configed lots of privilege for its role. 
-{{:en:online_demo:login_demo.jpg?|agent login}} +  * login with username "demo1" and password "demo1", this account is a regular agent account. 
-  * after login,you can see agent portal page + 
-{{:en:online_demo:agent_outbound.jpg?900|portal}} +{{:en:online_demo:demologin.png?740|}} 
-{{:en:online_demo:agent_desk.jpg?900|portal}}+  * after the login,you can see the agent portal page 
 +{{:en:online_demo:agentportal1.png?740|}}
 ======basic dialin and popup====== ======basic dialin and popup======
-  * click button "astercc agentindesk",it will open agent work page +Dial the nubmer 0086-311-89297355/56/57 with your phone and you will see the different popup pages. 
-  * click the ICON on left top,get the queue panel, click the checkbox to checkin the queue,then the agent is ready to work +  * click the ICON on left top, get the queue panel and click the checkbox to checkin the queue. The agent is now ready to work (not in pause or ACW). 
-  * dial the nubmer 0086-311-89297356/57/58 with your phone,you will see the popup page +  * 86-311-89297355 for the campaign to popup (it includes survey and ecommerce module)
-{{:en:online_demo:popup_1_en.jpg?900|popup}}+
  
-{{:en:online_demo:popup_3_en.jpg?900|popup}} +customer infomation 
-  * how to use survy + 
-    * click the survy campaign on left top +{{:en:online_demo:campaign_popup.png?740|}} 
-{{:en:online_demo:survey_1.jpg?900|popup}} + 
-    * select a customer +contact logs 
-{{:en:online_demo:survey_2.jpg?900|popup}} + 
-    * start the survy +{{:en:online_demo:campaign_popup2.png?740|}} 
-{{:en:online_demo:survey_3.jpg?900|popup}} + 
-  * when phone answered,agent can use+ecommerce orders 
 +{{:en:online_demo:campaign_popup3.png?740|}} 
 + 
 +surveys 
 + 
 +{{:en:online_demo:survey.png?740|}} 
 + 
 +  * 86-311-89297356 for the customer service to popup (it includes the workorders and ecommerce modules) 
 + 
 +{{:en:online_demo:customerservice1.png?740|}} 
 + 
 +{{:en:online_demo:customerservice2.png?740|}} 
 + 
 +{{:en:online_demo:customerservice3.png?740|}} 
 + 
 +{{:en:online_demo:customerservice4.png?740|}} 
 + 
 +{{:en:online_demo:workorder.png?740|}} 
 + 
 +  * 86-311-89297357 for the virtual office popup 
 + 
 +{{:en:online_demo:virtual_office.png?740|}} 
 + 
 +  * when the phone is answered, the agent can use
     * consult     * consult
     * end consult     * end consult
     * conference     * conference
     * transfer     * transfer
- 
en/online_demo/online_demo.1355448635.txt.gz · Last modified: (external edit)
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