Differences

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--- en:online_demo:online_demo [2012/05/02 06:50] – wangl
+++ en:online_demo:online_demo [2013/12/26 04:45] (current) – solo
@@ Line 1: / Line 1: @@
-  * use browswer IE(7.0 or above) or Firefox(3.0 or above)
+  * use browser IE(8.0 or above) , Firefox(3.0 or above) or Chrome
 [[http://www.mozilla.com?from=sfx&amp;uid=307905&amp;t=588|Download Latest Firefox Here]]
   * open http://demo.astercc.com
-  * login as user mode, username demo password demo, Type: user, Team: astercc-demo
+  * login with username "demo" and password "demo", this account is group admin, also we configed lots of privilege for its role.
-{{:en:online_demo:login_demo.jpg?|agent login}}
+  * login with username "demo1" and password "demo1", this account is a regular agent account.
-  * after login,you can see agent portal page
-{{:en:online_demo:agent_outbound.jpg?796|portal}}
+{{:en:online_demo:demologin.png?740|}}
-{{:en:online_demo:agent_desk.jpg?796|portal}}
+  * after the login,you can see the agent portal page
+{{:en:online_demo:agentportal1.png?740|}}
 ======basic dialin and popup======
-  * click button "astercc agentindesk",it will open agent work page
+Dial the nubmer 0086-311-89297355/56/57 with your phone and you will see the different popup pages.
-  * click the ICON on left top,get the queue panel, click the checkbox to checkin the queue,then the agent is ready to work
+  * click the ICON on left top, get the queue panel and click the checkbox to checkin the queue. The agent is now ready to work (not in pause or ACW).
-  * dial the nubmer 0086-311-89297356/57/58 with your phone,you will see the popup page
+  * 86-311-89297355 for the campaign to popup (it includes survey and ecommerce module)
-{{:en:popup_1_en.jpg?796|popup}}
-{{:en:popup_2_en.jpg?796|popup}}
+customer infomation
-{{:en:popup_3_en.jpg?796|popup}}
-  * how to use survy
+{{:en:online_demo:campaign_popup.png?740|}}
-    * click the survy campaign on left top
-{{:en:survey_1.jpg?796|popup}}
+contact logs
-    * select a customer
-{{:en:survey_2.jpg?796|popup}}
+{{:en:online_demo:campaign_popup2.png?740|}}
-    * start the survy
-{{:en:survey_3.jpg?796|popup}}
+ecommerce orders
-  * when phone answered,agent can use
+{{:en:online_demo:campaign_popup3.png?740|}}
+surveys
+{{:en:online_demo:survey.png?740|}}
+  * 86-311-89297356 for the customer service to popup (it includes the workorders and ecommerce modules)
+{{:en:online_demo:customerservice1.png?740|}}
+{{:en:online_demo:customerservice2.png?740|}}
+{{:en:online_demo:customerservice3.png?740|}}
+{{:en:online_demo:customerservice4.png?740|}}
+{{:en:online_demo:workorder.png?740|}}
+  * 86-311-89297357 for the virtual office popup
+{{:en:online_demo:virtual_office.png?740|}}
+  * when the phone is answered, the agent can use
     * consult
     * end consult
     * conference
     * transfer

en/online_demo/online_demo.1335941433.txt.gz · Last modified: 2017/12/12 03:11 (external edit)

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