Differences
This shows you the differences between two versions of the page.
| Both sides previous revisionPrevious revisionNext revision | Previous revision | ||
| en:module_manual:work_order:assign_rule [2014/03/28 02:00] – [Assign Rules] solo | en:module_manual:work_order:assign_rule [2014/03/28 02:28] (current) – [Parameters] solo | ||
|---|---|---|---|
| Line 10: | Line 10: | ||
| These rules tell system, when there' | These rules tell system, when there' | ||
| - | ===== 规则中的参数介绍 | + | ===== Parameters |
| - | {{: | + | |
| - | 默认为手动分配，由坐席组长在“我的工单”页面，手动选择进入本节点的工单分配给哪个坐席。 | + | <note important> |
| - | 坐席工号顺序，属于自动分配，由系统按照坐席工号正序(坐席工号都是由数字组成的，如1000，1001，1002）依次将新进入本节点的工单分配给坐席（节点状态=新的，且未指定当前所属坐席的工单）。 | + | {{: |
| - | 未完成工单最少，属于自动分配，由系统按照当前组内坐席未完成工单数量正序排列(如1000坐席未完成工单1个，1002坐席未完成工单3个…)，依次将新进入本节点的工单分配给坐席（节点状态=新的，且未指定当前所属坐席的工单）。 | + | {{: |
| + | |||
| + | * **Assign Rule** | ||
| + | * **Manually Assign** Default value, group admin will go to "My Work Order" assign work order to agents in the group | ||
| + | * **AgentNo. Order** Automatically assign by system, new work orders will get assigned one by one, first goes to 1000, next goes to 1001, next goes to 1002 etc. | ||
| + | * **Fewest Missions** Automatically assign by system, the agent who has fewest unfinished work order has higher priority | ||
| {{: | {{: | ||
| - | 设置系统自动分配时的坐席范围。在线，即只将工单分配给当前在线的坐席。全部，即不管坐席是否在线，组内所有坐席都参与工单分配。 | + | * **Group Rule** The range when system assign work order |
| + | * **Online**: only assign to online agents | ||
| + | * **All** assign to all agents in the group | ||
| {{: | {{: | ||
| - | 本节点工作结束时，是否需要组长审核，只有审核通过的工单才能向下流转。当审核未通过时，工单将退回给坐席重新处理，此时工单节点状态=处理中。 | + | * **Verify**: When the work order is done by agent, if it requires group admin to verify to continue |
| - | + | * **Yes**: Need verify by group admin, if it's not pass, the work order will return to the agent | |
| + | * **NO**: Don't need verify | ||
