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--- en:module_manual:survey:surveys [2015/06/15 11:23] – [Solution for Limited by Information of Customer] liuxl
+++ en:module_manual:survey:surveys [2016/02/04 09:00] (current) – [Statistics of Survey Result] liuxl
@@ Line 274: / Line 274: @@
-<note tip> How to answer the survey，please refer to：Agents' platform in module_manual </note>
+<note tip> How to answer the survey，please refer to： [[en:module_manual:agent_work_page:agent_work_portal|Agent Work Portal]] </note>
+===== Statistics of Survey Result =====
+<note> Only the survey result of customer whose status is “Success Submit” or “Failed Submit” can be investigated. </note>
+=== How to View the Detail Result of Survey ===
+On the left menu，click [Campaign]->[Quality Control] button，you can enter the Quality Control page，as follows：
+{{:en:module_manual:survey:quality_control01.png?750|}}
+and then，you should select the campaigns and survey correspondingly，you can view the result of survey after clicking the [search] button，as follows：
+{{:en:module_manual:survey:quality_control02.png?750|}}
+{{:en:module_manual:survey:quality_control03.png?750|}}
+=== How to Export the Report of Survey Result ===
+First you should select the type of exporting file，then click the [export] button，and select the execution time.
+{{:en:module_manual:survey:quality_control04.png?750|}}
+Click [Call Center]->[Shell Exports]，when the Status become “Closed”，you can download the statistics file via clicking [Download] button，as follows：
+{{:en:module_manual:survey:quality_control05.png?750|}}
+Open the file，you can see the survey result statistics.
+{{:en:module_manual:survey:quality_control06.png?750|}}

en/module_manual/survey/surveys.1434367401.txt.gz · Last modified: 2017/12/12 03:11 (external edit)

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