Differences
This shows you the differences between two versions of the page.
| Both sides previous revision Previous revision Next revision | Previous revision | ||
|
en:module_manual:survey:surveys [2015/06/15 11:23] liuxl [Solution for Limited by Information of Customer] |
en:module_manual:survey:surveys [2017/12/12 03:05] (current) |
||
|---|---|---|---|
| Line 274: | Line 274: | ||
| - | <note tip> How to answer the survey，please refer to：Agents' platform in module_manual </note> | + | <note tip> How to answer the survey，please refer to： [[en:module_manual:agent_work_page:agent_work_portal|Agent Work Portal]] </note> |
| + | ===== Statistics of Survey Result ===== | ||
| + | <note> Only the survey result of customer whose status is “Success Submit” or “Failed Submit” can be investigated. </note> | ||
| + | === How to View the Detail Result of Survey === | ||
| + | |||
| + | On the left menu，click [Campaign]->[Quality Control] button，you can enter the Quality Control page，as follows： | ||
| + | |||
| + | {{:en:module_manual:survey:quality_control01.png?750|}} | ||
| + | |||
| + | and then，you should select the campaigns and survey correspondingly，you can view the result of survey after clicking the [search] button，as follows： | ||
| + | |||
| + | {{:en:module_manual:survey:quality_control02.png?750|}} | ||
| + | |||
| + | {{:en:module_manual:survey:quality_control03.png?750|}} | ||
| + | |||
| + | |||
| + | === How to Export the Report of Survey Result === | ||
| + | |||
| + | First you should select the type of exporting file，then click the [export] button，and select the execution time. | ||
| + | |||
| + | {{:en:module_manual:survey:quality_control04.png?750|}} | ||
| + | |||
| + | Click [Call Center]->[Shell Exports]，when the Status become “Closed”，you can download the statistics file via clicking [Download] button，as follows： | ||
| + | |||
| + | {{:en:module_manual:survey:quality_control05.png?750|}} | ||
| + | |||
| + | Open the file，you can see the survey result statistics. | ||
| + | |||
| + | {{:en:module_manual:survey:quality_control06.png?750|}} | ||
