Differences
This shows you the differences between two versions of the page.
| Both sides previous revisionPrevious revision | |||
| en:module_manual:statistics:agent_group_details [2014/04/02 01:20] – [Statistics] solo | en:module_manual:statistics:agent_group_details [2014/04/02 01:21] (current) – [Statistics] solo | ||
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| Line 50: | Line 50: | ||
| * **dialinconfrate**: | * **dialinconfrate**: | ||
| * **onholdrate**: | * **onholdrate**: | ||
| - | * **dialinspeedAvg*: | + | * **dialinspeedAvg**: Total waiting time/ |
| - | * **callhandleAvg**: | + | * **callhandleAvg**: |
| - | * **dialinavgringvolume** total ringing time of answered calls / dialinansweredcount | + | * **dialinavgringvolume**: total ringing time of answered calls / dialinansweredcount |
