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| Both sides previous revision Previous revision Next revision | Previous revision | ||
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en:module_manual:statistics:agent_group_details [2014/04/02 01:20] solo [Statistics] |
en:module_manual:statistics:agent_group_details [2017/12/12 03:05] (current) |
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| * **dialinconfrate**: Dialincoufcount/Dialinansweredcount x 100% | * **dialinconfrate**: Dialincoufcount/Dialinansweredcount x 100% | ||
| * **onholdrate**: onholdcount/Dialinansweredcount x 100% | * **onholdrate**: onholdcount/Dialinansweredcount x 100% | ||
| - | * **dialinspeedAvg*: Total waiting time/dialinansweredcount | + | * **dialinspeedAvg**: Total waiting time/dialinansweredcount |
| - | * **callhandleAvg**:total talking time + total ACW time / dialinansweredcount | + | * **callhandleAvg**: total talking time + total ACW time / dialinansweredcount |
| - | * **dialinavgringvolume** total ringing time of answered calls / dialinansweredcount | + | * **dialinavgringvolume**: total ringing time of answered calls / dialinansweredcount |
