Differences
This shows you the differences between two versions of the page.
| Both sides previous revisionPrevious revisionNext revision | Previous revision | ||
| en:module_manual:statistics:agent_details [2014/04/04 02:06] – solo | en:module_manual:statistics:agent_details [2018/10/19 09:13] (current) – zhengtb | ||
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| * **Avg. ACW Duration**: average ACW duration | * **Avg. ACW Duration**: average ACW duration | ||
| * **Onhold Count**: total times when agent put customer on hold | * **Onhold Count**: total times when agent put customer on hold | ||
| - | * **Avg. Onhold Duration: average onhold duration | + | * **Avg. Onhold Duration**: average onhold duration |
| * **Login Duration**: total agent login duration | * **Login Duration**: total agent login duration | ||
| * **Check-in Duration**: total agent check-in duration | * **Check-in Duration**: total agent check-in duration | ||
| Line 67: | Line 67: | ||
| * **Dialin Transfer Rate**: dialin transfer count/ | * **Dialin Transfer Rate**: dialin transfer count/ | ||
| * **Dialout Consult Rate**: dialout consult count/ | * **Dialout Consult Rate**: dialout consult count/ | ||
| + | * **CallRate Play Count**: number of times to enter the IVR agent score | ||
| + | * **CallRate Play Rate**: callrate play count/ | ||
| + | * **CallRate Input Count**: number of times to enter the IVR agent score and press the button | ||
| + | * **CallRate Input Rate**: callRate input count/ | ||
| + | * **CallRate Key 1 Rate**: enter the number of key 1 times/ | ||
| + | * **CallRate Key 2 Rate**: enter the number of key 2 times/ | ||
| + | * **CallRate Key 3 Rate**: enter the number of key 3 times/ | ||
| + | |||
