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en:module_manual:pbx:ringgroup [2013/08/04 07:57] shangy |
en:module_manual:pbx:ringgroup [2017/12/12 03:05] (current) |
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| * **Ring strategy：** | * **Ring strategy：** | ||
| * Ring all: all devices ring when calls get in. | * Ring all: all devices ring when calls get in. | ||
| - | * 顺序振铃，按次序逐个坐席振铃。 | + | * Hunt: Ring ext. one by one |
| - | * 轮询振铃，例如有1001,1002,1003三个坐席。第一次呼入1001振铃，再次呼入1002振铃。按照此规律每次来电找到对应坐席振铃，如果当前坐席未接听，振铃下一个坐席。 | + | * Hunt-next: Let's say we have three ext. :1001,1002,1003. It will ring 1001 first, then next call it will run 1002, then 1003, if the ext. didn't answer, it will ring next ext. |
| - | * 空闲振铃，只振铃空闲的坐席。 | + | * Memory Hunt: Let's say we have three ext. :1001,1002,1003. First it will ring 1001, if no answer, it will ring 1001 and 1002, then 1001, 1002, 1003 together. |
| - | * 递增振铃，例如有1001，1002，1003三个坐席。第一次1001振铃，第二次1001，1002振铃，第三次1001，1002，1003振铃。 | + | * First available: Memory Hunt: only ring available ext. |
| * **Ringing time：** How long the ring lasts. | * **Ringing time：** How long the ring lasts. | ||
| * **Team：** Which team this ring group belongs to. | * **Team：** Which team this ring group belongs to. | ||
