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en:module_manual:pbx:ringgroup [2013/06/19 06:16] shixb created |
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| - | ====== 振铃组 ====== | + | ====== Ring group ====== |
| - | 振铃组是将一组内线分机当作一个对象进行处理，首先振铃组收到请求(例如内线只拨振铃组内线号码，或者通过IVR转到振铃组)，然后振铃组会按照一定的规则同时或者依次呼叫组内的一个或多个分机。 | + | A ring group take a group of devices as one object. Firstly the ring group receives a request ( e.g., extensions only dial inside numbers within the group, or switch to the ring group through IVR), then the ring group will ring one or more devices at the same time or one after another. |
| - | 振铃组的工作情况与队列相似，区别在于振铃组不需要签入。 | + | The ring group and the queue work mostly the same way, but ring group does not need to sign in. |
| - | ===== 添加振铃组 ===== | + | ===== Add ring group ===== |
| - | 左侧管理列表，点击 [[:en:module_manual:pbx|PBX]] -> 振铃组，点击 [添加] 按钮，打开振铃组添加界面。 | + | On the left menu, click [[:en:module_manual:pbx|PBX]] -> Ringgroup, click [Add] to open the ring group add page. |
| - | {{:en:module_manual:pbx:ringgroup.jpg?768|Ringgroup}} | + | {{:en:module_manual:pbx:ringgroup_page.jpg?768|Ringgroup}} |
| - | ==== 必填项目 ==== | + | ==== Required fields ==== |
| - | * **振铃组名称：** 定义个振铃组的名称。标识这个振铃组； | + | * **Name：** Name this ring group. |
| - | * **内线号码：** 内线分机可以通过拨打这个号码发起对该振铃组的呼叫； | + | * **Ext. No.：** Extensions can dial this number to ring this ring group. |
| - | * **振铃策略：** | + | * **Ring strategy：** |
| - | * 全部振铃，来电后，所有坐席振铃。 | + | * Ring all: all devices ring when calls get in. |
| - | * 顺序振铃，按次序逐个坐席振铃。 | + | * Hunt: Ring ext. one by one |
| - | * 轮询振铃，例如有1001,1002,1003三个坐席。第一次呼入1001振铃，再次呼入1002振铃。按照此规律每次来电找到对应坐席振铃，如果当前坐席未接听，振铃下一个坐席。 | + | * Hunt-next: Let's say we have three ext. :1001,1002,1003. It will ring 1001 first, then next call it will run 1002, then 1003, if the ext. didn't answer, it will ring next ext. |
| - | * 空闲振铃，只振铃空闲的坐席。 | + | * Memory Hunt: Let's say we have three ext. :1001,1002,1003. First it will ring 1001, if no answer, it will ring 1001 and 1002, then 1001, 1002, 1003 together. |
| - | * 递增振铃，例如有1001，1002，1003三个坐席。第一次1001振铃，第二次1001，1002振铃，第三次1001，1002，1003振铃。 | + | * First available: Memory Hunt: only ring available ext. |
| - | * **振铃时间：**振铃持续时间多少秒。 | + | * **Ringing time：** How long the ring lasts. |
| - | * **团 队：**选择振铃组属于哪个团队。 | + | * **Team：** Which team this ring group belongs to. |
| - | * **最近通话优先：** 是否优先呼叫有最近通话记录的内线。 | + | * **Match last call：** Whether to call the extension that has the most recent call. |
| - | 在底部左侧栏可以看到该团队下的所有分机，在左侧勾选后点击【添加】，在右边栏内的振铃分机代表即将加入此组，同时分机在右侧的排序同时也是振铃顺序。 | + | On the left list on the bottom you can see all the devices in the team, tick and click [Add]. The ring devices on the right are about to join this group, and the order of the devices on the right is the order it rings. |
| - | + | ||
| - | ==== 可选项目 ==== | + | |
| - | * **语音类别名称：**选择语音类别，便于找到适合的语音文件。 | + | |
| - | * **呼入语音文件：**选择呼入时语音。 | + | |
| - | * **增加主叫号码前缀：** 仅允许数字，当振铃组呼叫组内分机时，在主叫号码前增加前缀 | + | |
| - | * **增加主叫名称前缀：** 当振铃组呼叫组内分机时，在主叫名称前增加前缀。 | + | |
| + | ==== Optional fields ==== | ||
| + | * **Annoucement：**Select the type of the sound file in order to be found easily. | ||
| + | * **MOH：** Music on hold | ||
| + | * **CID Num Prefix：** Number only. When ring group calls devices, the calling number will be added with this prefix. | ||
| + | * **CID Name Prefix：** When ring group calls devices, the calling name will be added with this prefix. | ||
