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en:module_manual:ivr:configuring_a_simple_ivr [2012/07/09 02:05] solo |
en:module_manual:ivr:configuring_a_simple_ivr [2017/12/12 03:05] (current) |
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| {{:en:module_manual:ivr:sounds_play.jpg?768|}} | {{:en:module_manual:ivr:sounds_play.jpg?768|}} | ||
| - | ===== Recording by Phone ===== | + | ===== Creating sound files ===== |
| + | |||
| + | Professionnal recordings can be created with applications on smartphones. For iOS, we have had good experience with //WavePad//. For Android, we like //Tape-a-Talk//. Use the wav format with a sample rate of 8kHZ and a sample size of 16bit. | ||
| ====== Add Announcement ====== | ====== Add Announcement ====== | ||
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| {{:en:module_manual:ivr:announcement_add.jpg?768|}} | {{:en:module_manual:ivr:announcement_add.jpg?768|}} | ||
| - | * after saving, it gives a multi-language config interface, we just select the sound file "welcome" and click "Add" | + | * after saving, it gives a multi-language config interface, we just select the sound file "welcome" and click "Add" |
| + | At this time, please use English and Chinese for language choice. Other languages can cause the IVR to malfunction. Fix is on the way. | ||
| {{:en:module_manual:ivr:announcement_add_sound.jpg?768|}} | {{:en:module_manual:ivr:announcement_add_sound.jpg?768|}} | ||
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| * go to，Advanced -> IVRs, click [Add] | * go to，Advanced -> IVRs, click [Add] | ||
| - | {{:en:how-to:ivr_add.jpg?768|}} | + | {{:en:module_manual:ivr:ivr_add.png?768|}} |
| + | |||
| + | * in Failover and Failover To, we select Queue and 600, means when the ivr failed, it will go to the queue | ||
| + | * after saving the IVR, click "Action" to config the action | ||
| - | * after saving the IVR, click "Set IVR Dest" to config what it goes after receiving customer input. We configed when receiving 1, go to another announcement, when receiving 0, go to the agent group | + | {{:en:module_manual:ivr:ivr_action.png?768|}} |
| - | {{:en:module_manual:ivr:ivr_add_dest_1.jpg?768|}} | + | * in this action, system will play a message and waiting for customer input (4 digits max) |
| - | {{:en:module_manual:ivr:ivr_add_dest_2.jpg?768|}} | + | {{:en:module_manual:ivr:ivr_transfer_1.png?768|}} |
| + | * when customer press 1, it will go to queue 600 | ||
| + | {{:en:module_manual:ivr:ivr_transfer_2.png?768|}} | ||
| + | * try check if customer input match any extension, if yes, go to the extension | ||
| <note tip>set the dest to another IVR, we can get a complicated IVR flow</note> | <note tip>set the dest to another IVR, we can get a complicated IVR flow</note> | ||
| - | * when all are done, we could dial the exten. of the IVR (in our cast, it's 9000) to test the IVR. | + | * when all this is done, we can dial the extension of the IVR (in our case, this is 9010) to test the IVR. |
| + | * we can check asterisk log to see what customer entered | ||
| + | {{:en:module_manual:ivr:ivr_log.png?768|}} | ||
