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| en:module_manual:ivr:configuring_a_simple_ivr [2012/07/09 02:05] – solo | en:module_manual:ivr:configuring_a_simple_ivr [2014/04/18 03:14] (current) – [Add an IVR] solo | ||
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| - | ===== Recording by Phone ===== | + | ===== Creating sound files ===== |
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| + | Professionnal recordings can be created with applications on smartphones. For iOS, we have had good experience with // | ||
| ====== Add Announcement ====== | ====== Add Announcement ====== | ||
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| - | * after saving, it gives a multi-language config interface, we just select the sound file " | + | * after saving, it gives a multi-language config interface, we just select the sound file " |
| + | At this time, please use English and Chinese for language choice. Other languages can cause the IVR to malfunction. Fix is on the way. | ||
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| * go to，Advanced -> IVRs, click [Add] | * go to，Advanced -> IVRs, click [Add] | ||
| - | {{:en:how-to:ivr_add.jpg?768|}} | + | {{:en:module_manual: |
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| + | * in Failover and Failover To, we select Queue and 600, means when the ivr failed, it will go to the queue | ||
| + | * after saving the IVR, click " | ||
| - | * after saving the IVR, click "Set IVR Dest" to config what it goes after receiving customer input. We configed when receiving 1, go to another announcement, | + | {{: |
| - | {{: | + | * in this action, system will play a message and waiting for customer input (4 digits max) |
| - | {{: | + | {{: |
| + | * when customer press 1, it will go to queue 600 | ||
| + | {{: | ||
| + | * try check if customer input match any extension, if yes, go to the extension | ||
| <note tip>set the dest to another IVR, we can get a complicated IVR flow</ | <note tip>set the dest to another IVR, we can get a complicated IVR flow</ | ||
| - | * when all are done, we could dial the exten. | + | * when all this is done, we can dial the extension |
| + | * we can check asterisk log to see what customer entered | ||
| + | {{: | ||
