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| en:module_manual:campaign:qcpages [2014/05/19 13:43] – solo | en:module_manual:campaign:qcpages [2014/05/19 14:00] (current) – solo | ||
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| - | * Select campaign and survey(if it has one), then it will list all submitted records | + | * Select campaign and survey(if it has one), then it will list all submitted records |
| - | + | * For each record, it has three parts, QC action, Customer Information, | |
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| - | 列表中每行数据由三部分组成，质检操作+客户资料+问卷。 | + | |
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| - | **录音**如果客户与坐席产生通话了，会出现录音按钮，点击后开看录音试听界面。 | + | |
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| - | 此页面试听同时，还可以看到客户信息和问卷作答情况。 | + | * In the same page, you can read customer and survey information. |
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| - | **呼叫记录**点击查看按钮，可以看到该客户所有应答的通话记录信息。可以试听每次通话的录音。 | + | |
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| - | 试听录音完毕，可以进行质检操作，选择此条数据是否合格。 | + | * Click QC passed or failed |
| - | 如需评分，请点击【评分】按钮，打开评分界面。 | + | * If you want to rate the record, click "QC Rate" button |
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| - | 具体的评分项目，和增减分数可以在" | + | * For rate item, you can config in [[: |
| - | <note important> | + | ===== How to export success submit recordings ===== |
| - | **导出成功数据的录音文件** | + | |
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| - | 我们做外包任务时，客户不仅向我们所要成功客户资料，还要求我们提供相关的录音，现在我们介绍下录音批量导出功能。 | + | |
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| - | 首先设定搜索条件 | + | |
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| - | 条件选择完毕后，在【导出】按钮后方的下拉框中选择"录音文件"项，点击导出按钮 | + | * after Export button, select |
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| - | 系统弹出导出录音设置提示，询问你是否导出后删除原始录音（为了节省磁盘空间），默认不删除。 | + | * System will prompt exporting setting, the time or if you want to remove recordings when export is done(no by default) |
| - | + | * After save, system will give you the name of the exported file | |
| - | 还需要你选择什么时间让系统开始进行录音查找打包工作（一般选择坐席休息时间，减少服务器压力） | + | |
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| - | 【保存】后，系统会告知你一个文件夹名称，用于对打包录音下载。 | + | |
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| - | 下载录音有两种方式： | + | * Download |
| - | + | * If you enabled Web download, you can go to Call Center -> Export to download | |
| - | 1、如果在系统设置中，设置了允许web下载录音，你稍后可以到呼叫中心高级管理下的导出计划管理页面进行录音下载，根据导出时系统提示的文件夹名称找到要下载的录音。 | + | * If you want to use ftp, please go to / |
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| - | 2、使用ftp工具，进入系统/ | + | |
| - | < | ||
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