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en:module_manual:campaign:outboundstatistics [2013/05/28 08:46] shixb created |
en:module_manual:campaign:outboundstatistics [2017/12/12 03:05] (current) |
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| {{:en:module_manual:campaign:statistic_page.jpg?768|Statistics Page}} | {{:en:module_manual:campaign:statistic_page.jpg?768|Statistics Page}} | ||
| - | 如上图： | + | As shown above, |
| - | 页面第一排是时间范围选择区，设置你要统计数据是在哪个时间范围内(系统默认选择当天日期)； | + | The first line is for time range choosing. You need to set the time range during which the statistics are being analysed ( the system chooses that date by default). |
| - | 页面第二排是统计条件， | + | The second line is the statistic conditions. |
| - | 第一个选择框，设置统计方式，是按外呼营销任务统计(以任务为主，列出任务中所有坐席的情况，以及合计)或按坐席统计(显示选定坐席在相应计划中的情况)； | + | The first pull-down box is for the statistic method, is by Campaign ( mainly by campaign, it lists all agents in the campaign and the total number), or by Agent( it lists the chosen agent's performance in his campaign). |
| - | 第二个选择框，设置你的查看范围(选择要统计的外呼营销任务)，是所有任务还是某个任务； | + | The second pull-down box is for the view range (choose the campaign for the statistics), on all campaigns or a specific one. |
| - | 第三个选择框，设置统计表格的输出形式，是按合计显示，还是按年度，季度，月，周，日，小时来显示统计结果； | + | The third pull-down box is for the output form of the statistic statement, which is by total, year, quarter, month, week, day or hour. |
| - | 条件设置完毕后，点击【确定】按钮，建立统计任务。（由于报表数据量过大，涉及数据表过多，由系统后台进行统计） | + | When finishing setting, click OK to establish the statistic task. |
| - | + | Because of the huge amount of information, the system will stat in the background. | |
| - | 统计任务建立完毕后，会显示在下方表格内，点击【刷新统计列表】查看统计进度。（当状态=处理完毕时，便可查看统计结果或导出统计结果） | + | |
| + | When it is established, it will be shown on the table below. Click Refresh Statistic list to check the process. When the status is closed, the result can be seen or exported. | ||
| {{:en:module_manual:campaign:statistic_plan.jpg?768|Create Statistics Plan}} | {{:en:module_manual:campaign:statistic_plan.jpg?768|Create Statistics Plan}} | ||
| - | 点击【查看】按钮，在统计任务列表下会显示统计结果(如下图) | + | Click View and see the results: |
| {{:en:module_manual:campaign:statistic_view.jpg?768|View Statistics}} | {{:en:module_manual:campaign:statistic_view.jpg?768|View Statistics}} | ||
| - | **时间段：**当条数据的统计时间范围 | + | **Time range：**the time range of this piece of data. |
| - | **姓名：**显示坐席帐号中姓氏。 | + | **Agent name：**The last name of the agent account. |
| - | **呼叫客户量：**拨打客户的数量，以客户为基准（即使给一个客户打了10次电话，客户量仍为1）。 | + | **Call customer：** the number of customers the agent called. (if he called one customer ten times, the number here still is one.) |
| - | **接通客户量：**拨打客户总数中，应答的量。（例给一个客户打了5次，应答了4次，接通客户量为1） | + | **Answered customer：**the number of customers who answered the call.（if he called one customer 5 times, and the customer answered four times, the number here still is one.) |
| - | **客户量接通率：** 接通客户量/呼叫客户量 | + | **Customer answered rate：** Answered customer/call customer |
| - | **拨打次数：** 坐席拨打客户的次数。（给一个客户打了5次，拨打次数记作5次） | + | **Call times：** the time that the agent called.( If he called one customer five times, the call times would be five.) |
| - | **接通次数：**拨打次数中，对方接通的次数。（给一个客户打10次，接了5次，记作5次） | + | **Answered times：**the time that the calls were answered（If he called one customer ten times, and the customer answered five time, the number here is five.) |
| - | **按次数接通率：** 接通次数/拨打次数 | + | **Answered times rate：** Answered times/Call times |
| - | **各种呼叫结果：**指图例中从eerrttyy到无人接听这几列,这些字段均来自你设置的呼叫结果(在外呼营销->呼叫结果中设置)，当坐席在前台保存一次通话记录时，自然会存下这次通话的呼叫结果，所以就有了每个通话结果的次数。 | + | **Call Results：**It lists how many times this "call results" are saved by agents, "call results" might be different different depends on the campaigin. |
| - | **坐席未保存：**如果坐席没保存联络记录(呼叫记录中没有呼叫结果描述)，那么通话结果就会被系统默认为未保存。 | + | **Agent Unsaved：**If the agent did not save the contact record ( there is no call result in the record), then the result will become unsaved by default. |
| - | **总时长：**统计时间段内 坐席总话务时长(从振铃到挂机累计的时长)。 | + | **Duration：**During this time, how much time agents spent on phone (including ringing and talking) |
| - | **通话时长：**统计时间段内 坐席与客户的累计通话时长（从应答到挂机的时长） | + | **Billsec：**During this time, how much time agents talked |
| - | **无效总数：**保存客户处理状态为“失败提交”的客户总数。 | + | **Invalid Number：**The number of no answered calls |
| - | **无效率：**无效总数/呼叫客户量 | + | **Invalid Rate：**Invalid Number/Customer number |
| - | + | ||
| - | **回拨总数：**保存客户处理状态为“继续跟踪”的客户总数。 | + | |
| - | **回拨率：**回拨总数/呼叫客户量 | + | **Callback Number：**Total number when agent save a customer with status pending |
| - | **实际成功总数：**经过质检后，最终坐席成功完成的客户数（质检后，客户状态为“成功提交”的）。 | + | **Callback Rate：**Callback Number/Customer Called |
| - | **转换率：**实际成功总数/接通客户量 | + | **Pratical Success Number：**The success customer number after QC |
| - | **成功率：**实际成功总数/呼叫客户量 | + | **Conversation Rate：**Pratical Success Number/Answered Customer Number |
| - | **质检合格总数：**坐席所有客户中(不论客户状态是什么),参与质检后，合格的数量。 | + | **Success Rate：**Pratical Success Number/Called Customer Number |
| - | **坐席提交成功数：**指坐席保存客户处理状态为“成功提交”的总数。 | + | **QC Success Number：**No matter the customer status, the number passed quality control |
| - | **提交成功中被质检的：**坐席提交成功数中被质检的数量。 | + | **Agent Submit Success Number：**the number of customer with status "Success Submit" |
| - | **提交成功中合格数：**提交成功被质检中合格的。 | + | **Submit Success and QC：**the number of customer with status "Success Submit" and checked in QC |
| - | **提交成功中不合格数：**提交成功被质检中不合格的。 | + | **Submit Success and QC Success：**the number of customer with status "Success Submit" and passed in QC |
| + | **Submit Success and QC Failed：**the number of customer with status "Success Submit" but failed in QC | ||
