Differences
This shows you the differences between two versions of the page.
| Both sides previous revision Previous revision Next revision | Previous revision | ||
|
en:module_manual:campaign:cdrs [2016/02/16 08:30] liuxl [Fields Introduction] |
en:module_manual:campaign:cdrs [2017/12/12 03:05] (current) |
||
|---|---|---|---|
| Line 62: | Line 62: | ||
| **Dialer Starttime**:The time of dialing when via the predictive-dialer. | **Dialer Starttime**:The time of dialing when via the predictive-dialer. | ||
| - | **应答时间**:坐席应答时间不一样。 | + | **Answer Time**:The answering time of callee，it is different from "Agent Answer". |
| - | **坐席应答时间**:只有在使用预拨号时，才不会为空值，否则为：0000-00-00 00:00:00。 | + | **Agent Answer**:Only using predictive-dialer，it isn't null，otherwise is：0000-00-00 00:00:00。 |
| - | **呼叫过程**:该通话进入系统后的流转情况，如：entersystem,queue3,AGENT:8000，则表示 进入系统后，转向队列，然后转到坐席。 | + | **CallPath**:It is the processing of calls，eg：entersystem,queue3,AGENT:8000，it means that the call enter the astercc system，then transfer to the agent from queue. |
| - | **总时长**:整通通话的时长，包括振铃。 | + | **Duration**:The total duration which includes the ringing time. |
| - | **计费时长**:接通到结束通话之间的时长。 | + | **Billsec**:The duration between answer time and end time. |
| - | **拨号总时长**:只有在使用预拨号时有效，该字段表示包括振铃时长在内的总通话时长。手动拨号时，该值为00:00:00。 | + | **Dialer Duration**:It is effective only using predictive-dialer，it is the total duration which includes the ringing time when using predictive-dialer.If you dialing manually，it is equal to：00:00:00. |
| - | **接入目标**:该通话到达astercc系统时，首先进入的目标，如：队列，IVR，分机 等。 | + | **Dialer Target**:The calls arrive the first target after entering the astercc system，for example：queue，IVR，device and so on. |
| - | **目标号码**:接入目标的号码，如：分机的目标号码有 5000，5001，...；队列的目标号码有 600，601，...。 | + | **Target Exten**:The extensions' number of "Target"，eg：the device's Exten is:5000，5001，...；the queue Exten is 600，601，...。 |
| - | **呼叫状态**:标记该通通话是否 应答。 | + | **Disposition**:To mark the status of calls，whether ANSWERED or NOANSWERED. |
| - | **呼叫类型**:该通通话是呼入，还是外呼。 | + | **Call Type**:The type of calls，include DialIn and DialOut. |
| - | **处理状态**:表示该号码，在预拨号列表中的 拨号状态。 | + | **Status**:The customer status of this call number. |
| - | + | ||
| - | **拨号状态**:这通通话挂断时刻的状态，如：待拨，坐席振铃，客户振铃，坐席接通，坐席未应答 等。 | + | |
| + | **Dialers Status**:The status of calling when it is end，eg：Open，Agent Answered，Call Callee，Agent Failed，and so on. | ||
