Differences
This shows you the differences between two versions of the page.
| Both sides previous revision Previous revision Next revision | Previous revision | ||
|
en:module_manual:campaign:cdrs [2016/02/16 01:55] liuxl |
en:module_manual:campaign:cdrs [2017/12/12 03:05] (current) |
||
|---|---|---|---|
| Line 16: | Line 16: | ||
| - | ===== 如何在此页面进行批量录音导出 ===== | + | ===== How to Bulk Export Recording ===== |
| - | + | You should searching the CDRs according to conditions first，then set the exporting type to "Recordings"，export the recording of CDRs via clicking the [Export] button. | |
| - | 首先设置搜索条件，告知系统要下载哪些呼叫记录的录音。 | + | |
| - | + | ||
| - | 然后在【导出】按钮后方下拉框选择录音文件 | + | |
| {{:en:module_manual:campaign:cdr_export_record01.png?750|}} | {{:en:module_manual:campaign:cdr_export_record01.png?750|}} | ||
| - | 点击【导出】按钮，系统弹出导出设置选框 | + | After clicking [Export] button，the system settings of original recording will popup. |
| {{:en:module_manual:campaign:cdr_export_executetime01.png?750|}} | {{:en:module_manual:campaign:cdr_export_executetime01.png?750|}} | ||
| - | 系统默认导出时，不删除原始录音文件。如果你觉得导出后，保留在系统上的原始文件没有用了，可以选择“删除”，这样会节省磁盘空间。 | + | The default setting don't delete the original recordings after exported.You also can delete them after exporting if the space of server isn't enough. |
| - | 点击【保存】按钮（系统后台会进行录音文件查找并打包），系统会告知你一个文件夹名称，用于下载录音时使用。 | + | <note important> The original recording files will be deleted if you choose "Delete". </note> |
| + | |||
| + | After clicking the [OK] button，the system will jar recordings to a package on the background，then it give you a task name to downloading the recordings. | ||
| {{:en:module_manual:campaign:cdr_tip01.png?750|}} | {{:en:module_manual:campaign:cdr_tip01.png?750|}} | ||
| - | 下载录音有两种方式： | + | Two ways to download the recordings： |
| - | 1、如果在系统设置中，设置了允许web下载录音，你稍后可以到呼叫中心高级管理下的导出计划管理页面进行录音下载，根据导出时系统提示的文件夹名称找到要下载的录音。 | + | 1、If you set the "Monitor WebDownload" option under [System]->[Settings]->[ADVANCED SETTINGS SYSTEM] to "Yes"，you can download the recording jar in [Call Center]->[Shell Exports]->[Export Jobs] on Web，you can find the jobs according to the name above. |
| - | 2、使用ftp工具，进入系统/var/www/html/astercc/data/monitor_download目录，根据导出时提示的文件夹名称找到下级目录,在此目录下有一个tar.gz为后缀的压缩包，下载即可。 | + | 2、You also use ftp tools，enter the /var/www/html/astercc/data/monitor_download directory，you can find the recording file named suffix with "tar.gz". |
| Line 45: | Line 44: | ||
| - | **外呼营销任务**:该通话所属外呼营销任务的名称。 | + | **Campaign**:The calls from which campaigns. |
| - | + | ||
| - | **客户名称**:该通话中客户信息的姓名。 | + | |
| - | **主叫号码**:发起该通通话的主叫号码。 | + | **Customer Name**:The name of customer in customer information. |
| - | **被叫号码**:该通通话的被叫号码。 | + | **Src**:The phone number of caller of this call. |
| - | **通话唯一标识**:即sessionid，每一通通话，有且仅有一个通话标识，在系统内是唯一的。 | + | **Dst**:The phone number of callee of this call. |
| - | **创建时间**:记录生成时间，有可能是后台程序处理话务事件生成记录的时候(一般基本是通话开始的时间)，也可能是会席保存记录的时候，看哪个早生成，对开展实际业务来说这个值用处不大。 | + | **Diallog ID**:It is used to identity a session，it is unique in one system. |
| - | **开始时间**:通话开始时间。 | + | **Created**:It record the creation time of session，or processing time of session，sometimes it usually mark the call's starting time，it also record the saving customer information from agent，it will be the earliest time among these time，this value is little useful in our actual business. |
| - | **结束时间**:通话结束时间。 | + | **Start Time**:The starting time of call. |
| - | **申请拨号时间**:使用预拨号功能，申请拨号的时间。 | + | **End Time**:The ending time of call. |
| - | **应答时间**:坐席应答时间不一样。 | + | **Dialer Starttime**:The time of dialing when via the predictive-dialer. |
| - | **坐席应答时间**:只有在使用预拨号时，才不会为空值，否则为：0000-00-00 00:00:00。 | + | **Answer Time**:The answering time of callee，it is different from "Agent Answer". |
| - | **呼叫过程**:该通话进入系统后的流转情况，如：entersystem,queue3,AGENT:8000，则表示 进入系统后，转向队列，然后转到坐席。 | + | **Agent Answer**:Only using predictive-dialer，it isn't null，otherwise is：0000-00-00 00:00:00。 |
| - | **总时长**:整通通话的时长，包括振铃。 | + | **CallPath**:It is the processing of calls，eg：entersystem,queue3,AGENT:8000，it means that the call enter the astercc system，then transfer to the agent from queue. |
| - | **计费时长**:接通到结束通话之间的时长。 | + | **Duration**:The total duration which includes the ringing time. |
| - | **拨号总时长**:只有在使用预拨号时有效，该字段表示包括振铃时长在内的总通话时长。手动拨号时，该值为00:00:00。 | + | **Billsec**:The duration between answer time and end time. |
| - | **接入目标**:该通话到达astercc系统时，首先进入的目标，如：队列，IVR，分机 等。 | + | **Dialer Duration**:It is effective only using predictive-dialer，it is the total duration which includes the ringing time when using predictive-dialer.If you dialing manually，it is equal to：00:00:00. |
| - | **目标号码**:接入目标的号码，如：分机的目标号码有 5000，5001，...；队列的目标号码有 600，601，...。 | + | **Dialer Target**:The calls arrive the first target after entering the astercc system，for example：queue，IVR，device and so on. |
| - | **呼叫状态**:标记该通通话是否 应答。 | + | **Target Exten**:The extensions' number of "Target"，eg：the device's Exten is:5000，5001，...；the queue Exten is 600，601，...。 |
| - | **呼叫类型**:该通通话是呼入，还是外呼。 | + | **Disposition**:To mark the status of calls，whether ANSWERED or NOANSWERED. |
| - | **处理状态**:表示该号码，在预拨号列表中的 拨号状态。 | + | **Call Type**:The type of calls，include DialIn and DialOut. |
| - | **拨号状态**:这通通话挂断时刻的状态，如：待拨，坐席振铃，客户振铃，坐席接通，坐席未应答 等。 | + | **Status**:The customer status of this call number. |
| + | **Dialers Status**:The status of calling when it is end，eg：Open，Agent Answered，Call Callee，Agent Failed，and so on. | ||
