Differences
This shows you the differences between two versions of the page.
| Both sides previous revisionPrevious revisionNext revision | Previous revision | ||
| en:module_manual:campaign:campaigns [2014/05/19 13:22] – [Adv-Setting] solo | en:module_manual:campaign:campaigns [2015/09/16 03:42] (current) – [Campaigns] liuxl | ||
|---|---|---|---|
| Line 1: | Line 1: | ||
| - | ======Campaign====== | + | ====== |
| - | Go to [[: | + | Go to [[: |
| {{: | {{: | ||
| Line 8: | Line 8: | ||
| Assign this campaign to some agents, which customers the agents will be calling, which fields of the customer information can be seen or edited by the agents, or by the background administrator; | Assign this campaign to some agents, which customers the agents will be calling, which fields of the customer information can be seen or edited by the agents, or by the background administrator; | ||
| - | =====Add===== | + | ===== Add ===== |
| {{: | {{: | ||
| Line 17: | Line 17: | ||
| * Adv-setting: | * Adv-setting: | ||
| - | ====Basic==== | + | ==== Basic ==== |
| * **Campaign：** name this campaign. | * **Campaign：** name this campaign. | ||
| Line 57: | Line 57: | ||
| * **Default status：** the default status when agent get a customer popup. | * **Default status：** the default status when agent get a customer popup. | ||
| * **E-commerce：** bind a e-commerce to this campaign, you can choose products, generate an order in the customer popup page. | * **E-commerce：** bind a e-commerce to this campaign, you can choose products, generate an order in the customer popup page. | ||
| - | ====Advanced==== | + | ==== Advanced ==== |
| * **Dial Way**: Select how to dial in this campaign | * **Dial Way**: Select how to dial in this campaign | ||
| * Default: Agent need to open the customer and click the dial icon to dial | * Default: Agent need to open the customer and click the dial icon to dial | ||
| Line 64: | Line 64: | ||
| * Optional: Agent could choose his dial way. | * Optional: Agent could choose his dial way. | ||
| * **Interval time**: The count down seconds when using auto dialing | * **Interval time**: The count down seconds when using auto dialing | ||
| - | * **Auto Re-dial**: The maximum dialing times in auto dialing | + | * **Auto Re-dial**: The maximum dialing times in auto dialing |
| * **QC percentage**: | * **QC percentage**: | ||
| * **Delay(seconds)**: | * **Delay(seconds)**: | ||
| Line 98: | Line 98: | ||
| * **ConsultAgent IsEdit**: When agent consult another agent, the other agent also get popup, this option is used to control if he can edit this customer. | * **ConsultAgent IsEdit**: When agent consult another agent, the other agent also get popup, this option is used to control if he can edit this customer. | ||
| * **Update Customer Status**: If any agent or only assigned agent could change customer status | * **Update Customer Status**: If any agent or only assigned agent could change customer status | ||
| - | * **AllowManualPopCustomer**: | + | * **AllowManualPopCustomer**: |
| + | |||
| + | {{: | ||
| * **Remove Callback After Submit**: If set to Yes, system will cancel all callback when customer status is changed to " | * **Remove Callback After Submit**: If set to Yes, system will cancel all callback when customer status is changed to " | ||
| * **Priority Call**: When the queue received a call, system will try call the last contact agent or assigned agent fist before send the call to the queue | * **Priority Call**: When the queue received a call, system will try call the last contact agent or assigned agent fist before send the call to the queue | ||
| Line 108: | Line 111: | ||
| * **Server IP**: If you want to use API to this campaign from external system, you need put the source ip | * **Server IP**: If you want to use API to this campaign from external system, you need put the source ip | ||
| - | ====Adv-Setting==== | + | ==== Adv-Setting ==== |
| Adv-setting is used to configure & check pre-dictive dialer(PD) | Adv-setting is used to configure & check pre-dictive dialer(PD) | ||
| Line 146: | Line 149: | ||
| * **ACW(seconds)**: | * **ACW(seconds)**: | ||
| * **ACW(times)**: | * **ACW(times)**: | ||
| - | =====Edit Campaign===== | + | ===== Edit Campaign ===== |
| When a campaign is set up, click save, and it will be shown in the list. | When a campaign is set up, click save, and it will be shown in the list. | ||
| Line 171: | Line 174: | ||
| You can give each field a name, and if leave it blank, the default names will be used. This applies to [[: | You can give each field a name, and if leave it blank, the default names will be used. This applies to [[: | ||
| - | ====Customer Fields==== | + | ==== Customer Fields ==== |
| * In a campaign, we have "Agent Fields" | * In a campaign, we have "Agent Fields" | ||
| Line 179: | Line 182: | ||
| * In the window, you can drag a field to control the display sequence. | * In the window, you can drag a field to control the display sequence. | ||
| - | ====Customer Assign==== | + | ==== Customer Assign ==== |
| * System provides two assign method | * System provides two assign method | ||
| Line 185: | Line 188: | ||
| * Manually Assign: Good if you want to do precisely assign | * Manually Assign: Good if you want to do precisely assign | ||
| - | ====Auto Assign==== | + | ==== Auto Assign ==== |
| * Click "Auto Assign Customers", | * Click "Auto Assign Customers", | ||
| Line 195: | Line 198: | ||
| * In auto assign, you can assign by percentage or by number | * In auto assign, you can assign by percentage or by number | ||
| - | ====Manually Assign==== | + | ==== Manually Assign ==== |
| * Click **Manually Assign Customers** button, it will popup a new window so you can assign customers to agents manually. | * Click **Manually Assign Customers** button, it will popup a new window so you can assign customers to agents manually. | ||
