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| en:module_manual:call_center:pause_cause [2015/06/09 02:29] – [Editing] liuxl | en:module_manual:call_center:pause_cause [2015/06/09 03:26] (current) – [The Live Monitor Page] liuxl | ||
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| - | The textarea rectangle will appear，when agent‘s pause reason choosed to be " | + | The textarea rectangle will appear，when agent's pause reason choosed to be " |
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| - | ===== 坐席工作界面的使用 | + | ===== The Agents' |
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| - | 在坐席界面, | + | If the agent need to pause，he just click the pause button which on the top of working page，then choose " |
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| - | 此时需要组长输入自己的帐号和密码，然后才会执行 暂停的功能，否则不会执行 | + | only input the correct account and password，the pause will be executed. |
| - | ===== 坐席监控页面的使用 | + | ===== The Live Monitor Page ===== |
| - | 坐席组长 可以通过坐席组监控页面，实时的查看组内坐席的情况，可以对相应坐席进行 强制暂停的操作，点击强制暂停，同样需要选择一个暂停原因，即使选择的暂停原因是 需要组长审核的，也可以立马执行暂停的操作，而不需要组长输入帐号密码 | + | The group administrator can not only monitor real-time，but also force pause to agents. It also need choose a reason，but needn' |
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