Differences
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| Both sides previous revisionPrevious revisionNext revision | Previous revision | ||
| en:module_manual:call_center:common_contact [2016/11/15 12:26] – liuxl | en:module_manual:call_center:common_contact [2016/11/15 12:28] (current) – liuxl | ||
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| ===== common contacts ===== | ===== common contacts ===== | ||
| - | < | + | < |
| {{: | {{: | ||
| - | Click the 【Add】 button to open the contact add interface | + | *Click the 【Add】 button to open the contact add interface |
| ** Team **: Specifies the contact' | ** Team **: Specifies the contact' | ||
| Line 25: | Line 25: | ||
| ** Status **: A hint, visible to the agent, is often used in a virtual call center to inform the agent when this contact is suitable for contact. | ** Status **: A hint, visible to the agent, is often used in a virtual call center to inform the agent when this contact is suitable for contact. | ||
| - | State can be customized, first enter the call center Advanced Management >> Field Category Management Click Add to open the Add interface. | + | *State can be customized, first enter the call center Advanced Management >> Field Category Management Click Add to open the Add interface. |
| {{: | {{: | ||
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| Fill in the information shown above, note that the identity for the contact_status, | Fill in the information shown above, note that the identity for the contact_status, | ||
| - | Second, enter the call center Advanced Management >> Field Management Click Add to open the Add interface. | + | *Second, enter the call center Advanced Management >> Field Management Click Add to open the Add interface. |
| {{: | {{: | ||
| Fill in a state as shown above to save, this page for the establishment of a data, on behalf of a state. | Fill in a state as shown above to save, this page for the establishment of a data, on behalf of a state. | ||
