Differences
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| Both sides previous revisionPrevious revisionNext revision | Previous revision | ||
| en:module_manual:call_center:common_contact [2016/11/15 06:06] – liuxl | en:module_manual:call_center:common_contact [2016/11/15 12:28] (current) – liuxl | ||
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| ===== common contacts ===== | ===== common contacts ===== | ||
| - | Similar to a phone book, used to record common telephone information, | + | < |
| {{: | {{: | ||
| - | Click the [Add] button to open the contact add interface | + | *Click the 【Add】 button to open the contact add interface |
| - | ** Team **: Specifies the contact' | + | ** Team **: Specifies the contact' |
| - | ** Group **: Specifies the contact' | + | ** Group **: Specifies the contact' |
| - | ** Model Type **: Specifies the range of the contact | + | ** Model Type **: Specifies the range of the contact. |
| - | ** Model ID **: Specifies the contact' | + | ** Model ID **: Specifies the contact' |
| ** Contact **: The name of the contact. | ** Contact **: The name of the contact. | ||
| - | ** Phone **: contact phone number for consultation or transfer | + | ** Phone **: contact phone number for consultation or transfer. |
| ** show phone **: Whether the agent can see the telephone number. (Does not affect the dial-up, a privacy protection) | ** show phone **: Whether the agent can see the telephone number. (Does not affect the dial-up, a privacy protection) | ||
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| ** Status **: A hint, visible to the agent, is often used in a virtual call center to inform the agent when this contact is suitable for contact. | ** Status **: A hint, visible to the agent, is often used in a virtual call center to inform the agent when this contact is suitable for contact. | ||
| - | State can be customized, first enter the call center Advanced Management >> Field Category Management Click Add to open the Add interface. | + | *State can be customized, first enter the call center Advanced Management >> Field Category Management Click Add to open the Add interface. |
| {{: | {{: | ||
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| Fill in the information shown above, note that the identity for the contact_status, | Fill in the information shown above, note that the identity for the contact_status, | ||
| - | Second, enter the call center Advanced Management >> Field Management Click Add to open the Add interface. | + | *Second, enter the call center Advanced Management >> Field Management Click Add to open the Add interface. |
| {{: | {{: | ||
| Fill in a state as shown above to save, this page for the establishment of a data, on behalf of a state. | Fill in a state as shown above to save, this page for the establishment of a data, on behalf of a state. | ||
