Differences
This shows you the differences between two versions of the page.
| Next revision | Previous revision | ||
|
en:module_manual:call_center:common_contact [2013/06/26 10:17] shixb created |
en:module_manual:call_center:common_contact [2017/12/12 03:05] (current) |
||
|---|---|---|---|
| Line 1: | Line 1: | ||
| - | **常用联系人** | + | ===== common contacts ===== |
| - | 类似于一个电话簿，用于记录常用电话信息，并提供给坐席使用。（咨询外线时，会显示常用联系人信息；虚拟呼叫中心，每个用户转接列表会显示联系人信息） | + | <note>Similar to a phone book, used to record common telephone information, and provided to the agent to use. (Contact information is displayed when you are outside virtual call center, each user transfer list will show the contact information.)</note> |
| {{:en:module_manual:call_center:common_contact_page.jpg?768|Common Contact Page}} | {{:en:module_manual:call_center:common_contact_page.jpg?768|Common Contact Page}} | ||
| - | 点击【添加】按钮，打开联系人添加界面 | + | *Click the 【Add】 button to open the contact add interface |
| - | **团 队**：指定联系人所属范围 | + | ** Team **: Specifies the contact's scope. |
| - | **坐席组**：指定联系人所属范围 | + | ** Group **: Specifies the contact's range. |
| - | **对象类型**：指定联系人所属范围 | + | ** Model Type **: Specifies the range of the contact. |
| - | **对象名称**：指定联系人所属范围 | + | ** Model ID **: Specifies the contact's range. |
| - | **联系人**：联系人的称呼，名字。 | + | ** Contact **: The name of the contact. |
| - | **电 话**：联系电话，用于咨询或转接 | + | ** Phone **: contact phone number for consultation or transfer. |
| - | **是否显示号码**：坐席是否可以看见电话号码。（不影响拨号，一种隐私保护） | + | ** show phone **: Whether the agent can see the telephone number. (Does not affect the dial-up, a privacy protection) |
| - | **描 述**：对于此联系人的描述。 | + | ** Description **: A description of this contact. |
| - | **状 态**：一种提示，坐席可见，常用于虚拟呼入中心，告知坐席此联系人适合什么时间联系。 | + | ** Status **: A hint, visible to the agent, is often used in a virtual call center to inform the agent when this contact is suitable for contact. |
| - | 状态可以自定义，首先进入 呼叫中心高级管理>>字段类别管理 点击添加，打开添加界面 | + | *State can be customized, first enter the call center Advanced Management >> Field Category Management Click Add to open the Add interface. |
| {{:en:module_manual:call_center:common_contact_fieldcategory.jpg?768|Cutomize Field Category For Common Contact}} | {{:en:module_manual:call_center:common_contact_fieldcategory.jpg?768|Cutomize Field Category For Common Contact}} | ||
| - | 填写如上图所示的信息，注意标识为contact_status，系统根据此标识进行状态查找显示。 | + | Fill in the information shown above, note that the identity for the contact_status, the system according to this identity for the state to find display. |
| - | 其次进入 呼叫中心高级管理>>字段管理 点击添加，打开添加界面 | + | *Second, enter the call center Advanced Management >> Field Management Click Add to open the Add interface. |
| {{:en:module_manual:call_center:common_contact_field.jpg?768|Cutomize Field For Common Contact}} | {{:en:module_manual:call_center:common_contact_field.jpg?768|Cutomize Field For Common Contact}} | ||
| - | 如上图填写一个状态后保存，此页面每建立一条数据，代表一个状态。 | + | Fill in a state as shown above to save, this page for the establishment of a data, on behalf of a state. |
| - | + | ||
| - | + | ||
| - | + | ||
| - | + | ||
| - | + | ||
| - | + | ||
| - | + | ||
