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| Both sides previous revision Previous revision Next revision | Previous revision | ||
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en:module_manual:call_center:area_code [2015/07/14 02:40] liuxl [Add] |
en:module_manual:call_center:area_code [2017/12/12 03:05] (current) |
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| ===== Add ===== | ===== Add ===== | ||
| - | Click [Add]，you will open the page of adding： | + | Click [Add]，you will open the adding page of area code： |
| {{:en:module_manual:call_center:area_code_add.jpg?750|Add Area Code}} | {{:en:module_manual:call_center:area_code_add.jpg?750|Add Area Code}} | ||
| - | * **Area Code**：号码的前几位用于匹配号码 | + | * **Area Code**：The leading digits of the telephone number. |
| - | * **Country**：号码所在地的国家名称 | + | * **Country**：The country of the telephone number. |
| - | * **Province**：所在地省份 | + | * **Province**：The province of the telephone number. |
| - | * **City**：所在地城市 | + | * **City**：The city of the telephone number. |
| - | * **Numtype**：电话号码的类型 | + | * **Numtype**：The type of telephone number,include:Fixed，China Mobile，China Telecom and China Unicom. |
| ===== Edit ===== | ===== Edit ===== | ||
| - | 点击页面列表中一条数据，打开该数据的编辑页面 | + | We also edit the data by Double-click it，as follows： |
| {{:en:module_manual:call_center:area_code_edit.jpg?750|Edit Area Code}} | {{:en:module_manual:call_center:area_code_edit.jpg?750|Edit Area Code}} | ||
| ===== Truncate ===== | ===== Truncate ===== | ||
| - | 如果想删除全部归属地号码,可以使用 【清空表】 按钮进行清空 | + | |
| + | If you want delete all message of area code,just click the [Truncate] button. | ||
| {{:en:module_manual:call_center:area_code_truncate.jpg?750|Truncate Tip}} | {{:en:module_manual:call_center:area_code_truncate.jpg?750|Truncate Tip}} | ||
| - | 点击【清空表】 按钮后会弹出来个提示界面，点击确定即可以执行清空表的操作 | + | The prompt which execute clear up the table via clicking "OK" empty will pop up after clicked [Truncate] button. |
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| + | ===== Display on Agent Page ===== | ||
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| + | ==== Display on Customer Service ==== | ||
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| + | After completed the adding of area code,"The Number Attribution" will appear if the calls dialing into agent，as shown below： | ||
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| + | {{:en:module_manual:call_center:display_agent_page001.png?750|}} | ||
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| + | ==== Display on Campaigns ==== | ||
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| + | The Number Attribution appears on the top of customers' information when agent dial out by button or device，as shown below： | ||
| - | ===== Display on agent page ===== | + | {{:en:module_manual:call_center:display_agent_page002.png?750|}} |
| - | 添加归属地完成后，当坐席页面有来电时，会提示来电号码的归属地信息，如下图： | ||
| - | {{:zh:模块使用说明:呼叫中心高级管理:归属地在坐席页面的显示001.png?750|}} | ||
