| Both sides previous revisionPrevious revisionNext revision | Previous revision |
| en:module_manual:call_center:area_code [2015/07/14 02:37] – liuxl | en:module_manual:call_center:area_code [2015/07/15 03:22] (current) – [Display on agent page] liuxl |
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| ====== Area Code ====== | ====== Area Code ====== |
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| Click [Call Center]->[Area Code]，you can enter the page of area's code.The area is assigned with leading digits of the telephone number，also we can import the area list via [Call Center]->[Import]：[[en:module_manual:call_center:import|Import]] | Click [Call Center]->[Area Code]，you can enter the page of area's code.The area is assigned with leading digits of the telephone number，also we can import the area list via [Call Center]->[ [[en:module_manual:call_center:import|Import]] ] |
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| {{:en:module_manual:call_center:area_code_page.jpg?768|Area Code}} | {{:en:module_manual:call_center:area_code_page.jpg?750|Area Code}} |
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| ===== Add ===== | ===== Add ===== |
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| Click [Add]，you will open the page of adding： | Click [Add]，you will open the adding page of area code： |
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| {{:en:module_manual:call_center:area_code_add.jpg|Add Area Code}} | {{:en:module_manual:call_center:area_code_add.jpg?750|Add Area Code}} |
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| *Area Code*：号码的前几位用于匹配号码 | * **Area Code**：The leading digits of the telephone number. |
| *Country*：号码所在地的国家名称 | * **Country**：The country of the telephone number. |
| *Province*：所在地省份 | * **Province**：The province of the telephone number. |
| *City*：所在地城市 | * **City**：The city of the telephone number. |
| *Numtype*：电话号码的类型 | * **Numtype**：The type of telephone number,include:Fixed，China Mobile，China Telecom and China Unicom. |
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| ===== Edit ===== | ===== Edit ===== |
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| 点击页面列表中一条数据，打开该数据的编辑页面 | We also edit the data by Double-click it，as follows： |
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| {{:en:module_manual:call_center:area_code_edit.jpg|Edit Area Code}} | {{:en:module_manual:call_center:area_code_edit.jpg?750|Edit Area Code}} |
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| ===== Truncate ===== | ===== Truncate ===== |
| 如果想删除全部归属地号码,可以使用 【清空表】 按钮进行清空 | |
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| {{:en:module_manual:call_center:area_code_truncate.jpg?768|Truncate Tip}} | If you want delete all message of area code,just click the [Truncate] button. |
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| 点击【清空表】 按钮后会弹出来个提示界面，点击确定即可以执行清空表的操作 | {{:en:module_manual:call_center:area_code_truncate.jpg?750|Truncate Tip}} |
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| ===== Display on agent page ===== | The prompt which execute clear up the table via clicking "OK" empty will pop up after clicked [Truncate] button. |
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| | ===== Display on Agent Page ===== |
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| | ==== Display on Customer Service ==== |
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| | After completed the adding of area code,"The Number Attribution" will appear if the calls dialing into agent，as shown below： |
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| | {{:en:module_manual:call_center:display_agent_page001.png?750|}} |
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| | ==== Display on Campaigns ==== |
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| | The Number Attribution appears on the top of customers' information when agent dial out by button or device，as shown below： |
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| | {{:en:module_manual:call_center:display_agent_page002.png?750|}} |
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| 添加归属地完成后，当坐席页面有来电时，会提示来电号码的归属地信息，如下图： | |
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| {{:zh:模块使用说明:呼叫中心高级管理:归属地在坐席页面的显示001.png?750|}} | |
