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en:module_manual:call_center:area_code [2013/05/20 08:43] shixb |
en:module_manual:call_center:area_code [2017/12/12 03:05] (current) |
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| ====== Area Code ====== | ====== Area Code ====== | ||
| - | 左侧列表 呼叫中心高级管理 -> 号码归属地 | + | Click [Call Center]->[Area Code]，you can enter the page of area's code.The area is assigned with leading digits of the telephone number，also we can import the area list via [Call Center]->[ [[en:module_manual:call_center:import|Import]] ] |
| - | 号码归属地可以通过指定号码的前缀几位号码 来指定当前号码归属地.可以通过本页面添加号码归属地,也可以通过[[zh:模块使用说明:呼叫中心高级管理:数据导入]]页面批量导入归属地 | + | {{:en:module_manual:call_center:area_code_page.jpg?750|Area Code}} |
| - | {{:en:module_manual:call_center:area_code_page.jpg?768|Area Code}} | + | ===== Add ===== |
| - | ===== 添加 ===== | + | Click [Add]，you will open the adding page of area code： |
| - | 点击添加按钮，打开添加页面 | + | {{:en:module_manual:call_center:area_code_add.jpg?750|Add Area Code}} |
| - | {{:en:module_manual:call_center:area_code_add.jpg|Add Area Code}} | + | * **Area Code**：The leading digits of the telephone number. |
| + | * **Country**：The country of the telephone number. | ||
| + | * **Province**：The province of the telephone number. | ||
| + | * **City**：The city of the telephone number. | ||
| + | * **Numtype**：The type of telephone number,include:Fixed，China Mobile，China Telecom and China Unicom. | ||
| - | *号码前缀* : 号码的前几位用于匹配号码 | + | ===== Edit ===== |
| - | *国家 : 号码所在地的国家名称 | + | |
| - | *省份 : 所在地省份 | + | |
| - | *城市 : 所在地城市 | + | |
| - | *号码类型 : 电话号码的类型 | + | |
| - | ===== 编辑 ===== | + | We also edit the data by Double-click it，as follows： |
| - | 点击页面列表中一条数据，打开该数据的编辑页面 | + | {{:en:module_manual:call_center:area_code_edit.jpg?750|Edit Area Code}} |
| - | {{:en:module_manual:call_center:area_code_edit.jpg|Edit Area Code}} | + | ===== Truncate ===== |
| - | ===== 清空表 ===== | + | If you want delete all message of area code,just click the [Truncate] button. |
| - | 如果想删除全部归属地号码,可以使用 【清空表】 按钮进行清空 | + | |
| - | {{:en:module_manual:call_center:area_code_truncate.jpg?768|Truncate Tip}} | + | {{:en:module_manual:call_center:area_code_truncate.jpg?750|Truncate Tip}} |
| + | |||
| + | The prompt which execute clear up the table via clicking "OK" empty will pop up after clicked [Truncate] button. | ||
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| + | |||
| + | ===== Display on Agent Page ===== | ||
| + | |||
| + | ==== Display on Customer Service ==== | ||
| + | |||
| + | After completed the adding of area code,"The Number Attribution" will appear if the calls dialing into agent，as shown below： | ||
| + | |||
| + | {{:en:module_manual:call_center:display_agent_page001.png?750|}} | ||
| + | |||
| + | ==== Display on Campaigns ==== | ||
| + | |||
| + | The Number Attribution appears on the top of customers' information when agent dial out by button or device，as shown below： | ||
| + | |||
| + | {{:en:module_manual:call_center:display_agent_page002.png?750|}} | ||
| - | 点击【清空表】 按钮后会弹出来个提示界面，点击确定即可以执行清空表的操作 | ||
