asterCC, hosted call center solution based asterisk » en » module_manual » call_center » area_code
Trace:
Show pageOld revisions
Recent ChangesSitemap

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Next revision		Previous revision
en:module_manual:call_center:area_code [2013/05/20 05:38] – created shixben:module_manual:call_center:area_code [2015/07/15 03:22] (current) – [Display on agent page] liuxl
Line 1: Line 1:
 ====== Area Code ====== ====== Area Code ======
 +
 +Click [Call Center]->[Area Code]，you can enter the page of area's code.The area is assigned with leading digits of the telephone number，also we can import the area list via [Call Center]->[ [[en:module_manual:call_center:import|Import]] ]
 +
 +{{:en:module_manual:call_center:area_code_page.jpg?750|Area Code}}
 +
 +===== Add =====
 +
 +Click [Add]，you will open the adding page of area code：
 +
 +{{:en:module_manual:call_center:area_code_add.jpg?750|Add Area Code}}
 +
 +  * **Area Code**：The leading digits of the telephone number.
 +  * **Country**：The country of the telephone number.
 +  * **Province**：The province of the telephone number.
 +  * **City**：The city of the telephone number.
 +  * **Numtype**：The type of telephone number,include:Fixed，China Mobile，China Telecom and China Unicom.
 +
 +===== Edit =====
 +
 +We also edit the data by Double-click it，as follows：
 +
 +{{:en:module_manual:call_center:area_code_edit.jpg?750|Edit Area Code}}
 +
 +===== Truncate =====
 +
 +If you want delete all message of area code,just click the [Truncate] button.
 +
 +{{:en:module_manual:call_center:area_code_truncate.jpg?750|Truncate Tip}}
 +
 +The prompt which execute clear up the table via clicking "OK" empty will pop up after clicked [Truncate] button.
 +
 +
 +===== Display on Agent Page =====
 +
 +==== Display on Customer Service ====
 +
 +After completed the adding of area code,"The Number Attribution" will appear if the calls dialing into agent，as shown below：
 +
 +{{:en:module_manual:call_center:display_agent_page001.png?750|}}
 +
 +==== Display on Campaigns ====
 +
 +The Number Attribution appears on the top of customers' information when agent dial out by button or device，as shown below：
 +
 +{{:en:module_manual:call_center:display_agent_page002.png?750|}}
 +
 +
en/module_manual/call_center/area_code.1369028300.txt.gz · Last modified: (external edit)
Show pageOld revisions
BacklinksBack to top
Recent changes RSS feed Debian Powered by PHP Valid XHTML 1.0 Valid CSS Driven by DokuWiki